At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
This role will be based in San Francisco, Omaha, NE, New York City, New York, or Sunnyvale, CA.
The Senior Manager of xMCS Strategy & Operations will play a key role in defining the future-state vision of support delivered across lines of businesses for key areas such as Field customers, Online Customers, LinkedIn.com members, etc. The role will be responsible for designing and delivering strategic initiatives to move closer to that future-state vision, deriving insights from LinkedIn's member, customer, product, and sales data, and helping to ensure efficient and effective operations. The Senior Manager will lead a high-performing team responsible for helping executives and Support leadership make data-driven decisions by leveraging timely analyses, external benchmarking, and customer feedback/sentiment.
The ideal candidate will have exceptional analytical and problem-solving skills and be comfortable interacting with all levels and functions, including Executive Management, Member & Customer Support, Product Operations, Finance, Business Operations, Customer Success, and Sales Operations leaders and colleagues. We're seeking a self-starter who can recognize where processes can be improved and who will take the initiative to improve them. Using strong communication skills, the Senior Manager will effectively collaborate with a variety of people and job functions across all geographies, accomplishing tasks of moderate to high complexity and scope, and can perform in a challenging and extremely fast-paced environment.
Responsibilities:
Act as trusted advisor and partner with MCS Leadership, helping define vision & strategic priorities for customer support across key focus areas.
Drive key initiatives & programs (individually and via team) related to customer service & support, organizational restructuring, productivity enhancements, and strategic planning.
Partner closely with MCS, Product, R&D, Ops teams to identify opportunities for increased efficiencies and ease of doing business.
Prepare exec communications (e.g., quarterly business reviews, initiative readouts).
Develop and set targets for measures of team success.
Work with fascinating data and be at the front of thought leadership for the company's customer experience strategy.
Basic Qualifications:
Bachelor’s degree in Data Science, Business Analytics, Statistics, Economics or related quantitative field.
5+ years’ work experience in management consulting, strategy, or business operations.
1+ years of people managing experience.
Preferred Qualifications:
MBA
Strong communication skills, including written and verbal communication experience with senior management.
Experience working in high-growth, performance-focused environments.
Deep interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making.
Experience using and developing reports, metrics, and dashboards with Salesforce.com, SQL, and Tableau.
Suggested Skills:
Data-Driven Decision Making
Cross-Functional Collaboration
Strategic Initiative Leadership
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $146,000 to $237,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.
Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
