At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
As a Trust & Safety Policy Development Manager, you will play a pivotal role in shaping and implementing platform safety policies that uphold these principles, ensuring our community remains safe and reliable.
Lyft is looking for a Safety Policy Development Manager to join our Safety and Customer Cares team based in Nashville. This is a manager role that includes both people management and senior IC work to build out a dedicated policy development function within Lyft’s Safety Operations team. This role will be responsible for creating, updating, and maintaining the policies our customer facing Safety teams apply when reviewing and responding to safety incidents on the platform.
Responsibilities:
Policy Development and Implementation:
- Lead the development and implementation of Lyft's Trust & Safety policies, focusing on areas such as rider and driver safety, community guidelines, and incident response protocols.
- Collaborate closely with cross-functional teams including Legal, Product, Public Policy, Risk, and Communications, to ensure policy alignment and operational effectiveness.
- Ensure Lyft’s Trust & Safety policies are trauma informed.
Stakeholder Engagement and Advocacy:
- Build and maintain relationships with internal stakeholders and external partners, including industry associations, government agencies, and community organizations.
- Advocate for Lyft’s Trust & Safety initiatives in regulatory and policy discussions, influencing industry standards and best practices.
People Management & Leadership:
- Lead a team of policy specialists who own the development and implementation of safety policies at Lyft and set success criteria and deliverables.
- Establish industry best practices for policy development in on- and offline marketplaces at Lyft and apply change management excellence to create cross-functional buy-in.
Risk Assessment and Mitigation:
- Conduct thorough research and analysis to identify emerging safety trends and risks, integrating data-driven insights into policy creation.
- Proactively assess risks to Lyft's platform and users, developing strategies to mitigate potential harm and enhance safety measures.
- Monitor industry developments and regulatory changes related to trust and safety, advising leadership on potential impacts and necessary adaptations.
Communication and Reporting:
- Communicate policy updates, enforcement actions, and key safety insights to senior management and relevant stakeholders.
- Prepare and present reports on policy impact, performance metrics, and incident trends to inform strategic decision-making.
Experience:
- 10+ years of experience in Trust & Safety, Policy Development, or a related role within a technology, marketplace, transportation, or regulatory environment.
- Proven track record of developing and implementing effective policies, with a strong understanding of safety principles and risk management.
- Excellent analytical skills, with the ability to leverage data and metrics to drive informed decision-making.
- Strong communication and interpersonal skills, including experience in stakeholder engagement and advocacy.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and driving results under tight deadlines.
About You:
You are a strategic thinker and influential leader with a passion for safety and trust in complex multi-sided platforms. Your expertise in policy development, risk mitigation, and relationship management positions you to make a significant impact on Lyft’s commitment to safety, ensuring a secure and reliable transportation experience for millions of users nationwide.
Benefits:
- Great medical, dental, and vision insurance options
- Mental health benefits
- Family building benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.
The expected base pay range for this position in the Nashville area is $124,640-$155,800. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
