Senior Manager, Trucking Operations

The opportunity: 

We are seeking a seasoned and strategic Senior Manager of Trucking Operations to lead our internal trucking operations within our Omni-channel fulfillment network. This role requires a strong operational leader who excels at navigating complex challenges with creative, out-of-the-box solutions. We’re looking for someone who brings deep expertise in transportation and logistics, along with a track record of hands-on, impactful problem-solving in a dynamic, high-growth environment.

As the Senior Manager of Trucking Operations, you will oversee end-to-end business operations, managing P&L to drive profitability and efficiency. In close partnership with tech and product teams, you will help develop and implement innovative operational strategies that enhance service and lower costs. You will define a roadmap for scalable, long-term operational improvements and oversee daily execution to maximize productivity and quality across the trucking function.

This is a high-visibility, high-impact role where you will build out multiple business units within a fast-paced, startup-like environment. Working cross-functionally, you will leverage your leadership and influence to drive tangible results and transform our trucking operations into a competitive advantage for the business.

You will:

• Lead the development and implementation of technology solutions that enhance operations for our internal transportation network, driving innovation and efficiency.
• Collaborate with cross-functional teams, including tech and product, to define requirements and create features that address operational challenges and unlock growth.
• Foster a culture of problem-solving and experimentation, encouraging teams to explore new ideas and technologies that optimize processes.
• Work closely with internal teams to integrate tech solutions into daily operations, ensuring alignment with strategic goals and operational needs.
• Oversee the entire internal Omni-Channel transportation network, including LTL and FTL inbounds, FTL Crossdock to Hub, and small parcel carrier injections. 
• Develop and implement strategies to optimize productivity, quality, and customer satisfaction across the internal transportation network.
• Monitor key performance indicators (KPIs) and operational metrics, driving continuous improvement to achieve targets.
• Own the P&L for the operations, developing and managing budgets to meet financial objectives while maintaining operational excellence.
• Identify and implement cost optimization strategies to improve efficiency without compromising quality or service levels.
• Monitor expenses and ensure adherence to budgetary guidelines.
• Partner with technology and product teams to build innovative solutions that drive operational effectiveness and sales growth.
• Collaborate with fulfillment operations, procurement, customer service, and quality control to ensure seamless integration of processes across the transportation network.
• Provide regular reports and insights to senior management on operational performance, challenges, and opportunities.
• Drive a culture of continuous improvement, fostering innovation and identifying opportunities for process optimization and automation.
• Stay updated on industry trends and best practices in the transportation industry, implementing relevant changes as needed.
• Define and implement new KPIs that enhance operational productivity and quality.

You should have:  

• Bachelor’s degree in business administration, logistics, supply chain management, or a related field (advanced degree preferred).
• Proven experience as a Manager or similar leadership role in a transportation environment.
• Strong knowledge of all modes of transportation, including LTL, FTL, Domestic drayage, and transloading.
• Demonstrated success in managing and developing large teams with a hands-on leadership approach.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Proficiency in data analysis and KPI-driven performance improvement.
• Strong financial acumen with experience in P&L management and operational efficiency.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail.
• Excellent problem-solving skills, with a technical mindset and willingness to roll up sleeves to address challenges.
• Familiarity with TMS systems (Shipwell would be a plus) and other relevant software applications.
• Knowledge of health and safety regulations and best practices in the transportation industry.

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