Senior Manager Technical Sales & Delivery

Group Overview

The Value-Added Services team is responsible for the short and long term growth of merchant acceptance for Visa’s existing and new Digital products and services. The team will achieve its success through working with and through its acquiring partners, key merchant partners and the technology firms driving innovation in the market place. This Singapore-based role will require you to be able to service mainly the Southeast Asian markets.

What a Senior Manager Technical Sales and Delivery does at Visa:

The Senior Manager Technical Sales & Delivery role will be responsible for providing technical and functional expertise for our Payments and Fraud Management and prevention platform. This role will also be responsible for consulting with our Clients on Business Processes and recommending Best in Class Payment and Fraud Prevention strategies. The role requires you to lead the pre-sales consultation and solution design discussion of new clients. Supporting client migration plans, developing and refining new solution offerings, and working with internal and external stakeholders to provide an optimal integration experience with the Cybersource and Visa platforms by demonstrating to our clients how our Integrated Commerce solutions can be integrated into their existing infrastructure and business processes while addressing any technical concerns.

You will be required to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The success of this role will be measured on growth of revenue and successfully integrated clients. Candidates should have demonstrated skills in: Sales Engineering, Project Management, Consulting, and presentation/training in complex IT environments. The candidate should be familiar with SaaS solutions related to bankcard/acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for project management excellence, customer advocacy, and will see this role as contributing to the strategic evolution of our business.

Responsibilities

• Develop tactical and strategic plans to support the needs of new and existing enterprise clients.
• Provide technical, functional and subject matter expertise to our sales team
• Conduct technical presentations and product demonstrations for customer audiences
• Be a lead resource in supporting the preparation and responses for RFPs and RFIs
• Work closely with our Product Management team to maintain technical and functional knowledge of existing and new services
• Identify and work with third party resources as necessary to support client integration needs; down to code level detail
• Project planning, coordination, and delivery of services
• Communication and risk management to senior stakeholders internally and externally
• Drive revenue activation projects with industry standard Project management methodologies
• Consult with Clients for Solution Design & Architectural design
• Design and document custom workflow processes
• Develop and deliver customer, partner and internal training
• Contributing to corporate knowledge and best practices by creating or enhancing documentation and processes.
• Work with internal and client teams to develop integration plans, manage diverse stakeholders, and manage expectations

Why this is important to Visa

The Senior Manager, Technical Sales & Delivery position will be an integral part of our growing Asia Pacific Cybersource sales force. In this role, you will be responsible for working closely with our sales teams in providing technical and functional expertise for our suite of payment and risk management solutions, responsible for implementation and integration of new strategic clients, supporting client migration plans, delivering new solution offerings, and working with internal and external stakeholders to provide an optimal integration and project delivery experience with the Cybersource and Visa platforms by demonstrating to our clients how our solutions can be integrated into their existing infrastructure and business processes while addressing any technical concerns.

Projects you will be a part of:

You will be required to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The success of this role will be measured on growth of revenue and successfully integrated Card Present Processing, Card Not Present Processing and Integrated Commerce clients. Candidates should have demonstrated skills in: project management, and presentation/training in complex IT environments. The candidate should be familiar with SaaS solutions related to bankcard/acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for Technical Selling, Solution Consultancy, project management excellence, customer advocacy, and will see this role as contributing to the strategic evolution of our business.

Furthermore, you will be at the forefront of Digital payment Systems of the Asia Pacific Markets, Working with Digital Market leaders that shape the landscape of payments. Not only will you be working with Acquiring Banks but also large scale Payment Technology Providers, merchants ,Payment Service Providers, Digital payment providers and market leaders.

What you will need:

Digital / Innovation

• Digital savvy – applying your knowledge to the way you work
• Stay current and up-to-date with latest innovation, digital trends, research, skills, and education
• Champions bold ideas and new ways of doing things
• Challenge the status quo and champion better ways of delivery solutions
• Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of doing business with internal or client stakeholders

Technical

• Minimum of 10+ years IT consulting, project management, systems implementation and/or Technical Solution development, Professional Services Experience with increasing levels of responsibility
• Excellent verbal and written communications, interpersonal skills; knowledge /certification of IT project management best practices
• Strong understanding of payment processing infrastructure systems, technologies, and security standards preferred.
• Strong knowledge of technology, including programming languages (Java, Web Services, C/C++. Etc.), operating systems (Unix,Linux,Windows) and commercial software applications.
• Familiarity with merchant store front and shopping cart technologies
• Ability to influence and lead diverse set of globally based internal stakeholders.
• Experience working in Asia Pacific region, particularly markets of Southeast Asia.
• Revenue driven and accountable; must be willing to take initiative and move into 'greenfield' territory
• Bachelor's degree or equivalent required

What will also help:

Values Driven

• Actively promotes an environment of inclusion and diversity of thought
• Communicates openly, honestly and respectfully – ensuring opinions are heard
• Proactively limit or mitigate unconscious biases when making decisions

Solution Focused

• Connects the dots and information across the organization to leverage the best of Visa's technologies, expertise, and solutions
• Keeps client needs at the forefront of priorities and takes action to provide high quality solutions/services that exceed their expectations
• Make quick, timely decisions in the face of limited, ambiguous information, or in a crisis or other high-pressure situation
• Determine success criteria and key performance indicators for achievement of results and track and monitor progress against those criteria
• Encourage others to openly share and build on each other's new ideas, products or solutions
• Demonstrate energy and positive response when tackling challenging problems and view complicated tasks as engaging or motivating
• Show openness to new ideas, modifying viewpoints and direction in light of new information
• Quickly adapt to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances
• Quickly recover from setbacks or failure by viewing as a lesson learned and trying again

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.