Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
A person in this role will partner with our Community Support organization. Our Community Support Platform (CSP) team is responsible for the world-class technology, architecture, and solutions that power Airbnb's global community support operations. These products and solutions support our customers, front line agents, and the operations teams and are a key driver of enabling Airbnb's core business. You will have an opportunity to impact every person who travels or hosts on Airbnb. This role is deeply cross-organization, as projects will span across a wide surface area, and building positive relationships across a multitude of technical teams will be essential to the success of this leader.
The Difference You Will Make:
Our team of TPMs demonstrate ownership, apply skills in whatever combination necessary, make order out of chaos to achieve the desired outcome. We work hard to ensure teams understand what they have to deliver and by when. We are responsible for aligning teams, identifying or highlighting dependencies, recognizing and resolving ambiguity, setting expectations, anticipating risk, identifying and removing roadblocks, and ensuring the desired business goals are achieved. We are looking for people who share our passion for tackling complexity head-on while building a world class team of Technical Program Managers.
A Typical Day:
Your Expertise:
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
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