This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.
The IT Asset Management Sr. Technical Product Manager, within the Service Management Office (SMO) reports to the IT Service Management (ITSM) Platforms Director. This role is responsible for defining, managing and continually improving the IT Asset Management program for McDonalds globally. Closely aligned with other SMO team members along with stakeholders across the organization, this role will lead the IT Asset Management product, ensuring best in class asset lifecycle management capabilities, an organized system to track and manage company assets and enable effective and efficient operational management of our systems.
This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.
Responsibilities
- Manages a strategically important IT Asset Management Product capability with significant business impact.
- Serves as the technical product owner responsible for the effectiveness and efficiency of McDonald’s global hardware and software asset management and CMDB program.
- Works with internal and external stakeholders to understand product demand and manage backlog for Asset Management and CMDB products.
- Maintains and executes IT asset management policies, procedures, and processes.
- Develops asset control processes and works cross functionally with stakeholders in utilizing asset management tools to analyze, review and track hardware, software and cloud-based assets.
- Owns the definition of IT Asset Management product roadmap.
- Guides an IT asset Management team expected to broadly influence across the global organization.
- Maintains a strategic focus yet retains an appropriate level of hands-on management. Partners with business leaders, technical product managers, and / or architects to determine the long-term viability of systems/products, from business and technology standpoints.
- Communicates ideas effectively, verbally and in writing, to a wide range of audiences, including Directors, Sr. Directors and VPs. Fostering a constructive dialogue, harmonizes discordant views, and leads the resolution of issues.
- Decomposes significantly complex problems into straight-forward solutions. Consistently brings strong, data-driven business, and technical judgment to decisions.
- Visualize data for effective communication and understanding.
- Identifies core problems or opportunities within business processes. Understands the root cause and impacts for the project and other teams.
- Removes bottlenecks to enable your team(s) to work independently. Drives team members to proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between markets and other parts of the organization.
- Invests time to coach junior technical product managers to refine their capabilities and close skill gaps. Works closely with technical product managers and leads by example.
- 8+ years of technical product management or relevant experience.
- 5+ years of experience in IT asset management, leveraging ServiceNow and CMDB, with proven track record of successfully managing a large global portfolio.
- Experience leading technical teams that manage a strategically important product and/or a suite of products.
- Experience in influencing senior executives (VPs, SVP, CxO), and setting expectations for major cross-functional initiatives.
- Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
- Strong understanding of IT asset management processes and best practices.
- Data visualization utilizing Power BI or similar tools.
- Proven experience leveraging ServiceNow, ServiceNow HAM/SAM, CMDB and CSDM 4.0 to manage an effective global IT asset management program.
- Demonstrated ability to manage technical products from an unclear problem statement, driving clarity, understanding, and discussing technical concepts, managing tradeoffs, and evaluating potential concepts with internal and external partners.
- Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project business cases, and measure success.
- Ability to visualize data leveraging PowerBI or similar tools.
- Excellent problem-solving, organizational, and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends.
- Excellent presentation and writing skills, with the ability to translate theory into practical application.
- Understand customer centricity, and lead products with that mindset.
- Naturally exude team building, motivating, and conflict-resolving qualities.
Preferred Qualifications
- IAITAM, CSAM, CITAM or similar certification.
- Working knowledge of data analytics, machine learning and mathematical optimization.
McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected].
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