Senior Manager, Strategic Delivery

About this role:

The Senior Manager, Strategic Delivery will be responsible for assisting the Director, Project Management in driving the overall Professional Services business.  This role will have a particular emphasis on billable revenue generating activities for the Strategic Segment.  

This role aligns with Services Account Executives in order to support pre-sales services activities.  These activities include statement of work generation, customer presentations of services solutions, PS led QBRs, and supporting internal deal review and approval processes.

The Sr. Manager has a deep understanding of professional services methodologies, approaches, and delivery best practices.  They manage a team of Project Managers responsible for delivering complex, multi-work stream efforts, with solid project management skills who work collaboratively with the customer resources and the Okta project team to deliver results.

Success criteria/metrics for this role will include:

• Customer satisfaction: supporting the achievement of the segment’s CSAT goals
• Key strategic deal and customer support for the Strategic segment
• Be a trusted advisor to the practice, customer, and services sales organization
• Supporting achievement of segment revenue and utilization quarterly targets
• Works with accounts teams to build relationships and provides business intelligence on client operations and decisions
• Providing thought leadership to enhance the quality of Okta-customer relationships
• Lead, mentor, and manage a team of Project Managers 
• Set performance goals and objectives for their Project Management team, regularly evaluating and providing feedback on performance
• Act as the primary PS point of contact for high prioritized customers, ensuring customer satisfaction and addressing any issues or concerns

Responsibilities: 

• Engage with Sales and Account teams to identify/drive account growth opportunities  
• Validate scope and effort on new opportunities
• Collaborate with the account team on Segment forecast and SOW reviews
• Incorporate post-project lessons learned into scoping of new opportunities (this would require attendance at project closure meetings)
• Prepare for and participate in PS led quarterly business reviews
• Develop and enforce the use of standard SOW language regarding Program and Project Management
• Drive forecasting accuracy within the Segment
• Provide clear and timely communication regarding the status of key strategic customers and engagements
• Follow the project management methodology and ensure that projects adhere to the defined methodology and stage gate process 
• Drive continuous improvement – methodology, templates, best practices etc. based on lessons learned from projects 
• Plan, coordinate, track and manage project(s) to successful completion
• Assist with escalations and work with customers on resolution

Requirements:

• At least 10 years of professional services experience preferably with 5+ years as a professional services or consultant manager 
• Experience in customer-facing positions as a professional service manager or business development, preferably with a SaaS Technology or “Big 5” consulting organization 
• Excellent communications and interpersonal skills 
• B.S./B.A./M.S. degree or equivalent experience 
• PMP certification recommended
• Prefer a background with Strategic Accounts and Identity & Access Management
• Up to 25% travel maybe required

Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, always secure. always on., build and own it, and drive what’s next. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

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