As a Senior Manager - Solution Engineering, you will be responsible for managing our Solution Engineering team in Continental Europe focused on our ITSM solutions led by Freshservice. This role could be based in Utrecht. Your day to day responsibilities will include hiring to plan, building a scalable solution engineering strategy for the relevant SE team, allocating resources to relevant territories in Continental Europe, evaluating performance on an ongoing basis and providing meaningful feedback to the team and growing the business. You will be a player coach and play a key role in developing the team and helping SEs on your team solve complex business problems for our prospective customers.
You will also partner with the Sales Leaders in these sub-regions and provide strategic insights into pipeline health, team performance, and improve win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers.
Your roles and responsibilities
Manage a solution engineering team working in a fast-paced, high growth environment.
As an active practitioner of solution engineering, you will roll up your sleeves to push our revenue agenda across Europe. You do this via the art of selling value, telling stories in demonstrations and painting a vision for the future.
As a leader of some of our fastest-growing sub-regions, you will run a velocity business and build scalable, repeatable frameworks & programmes.
You will play an integral role in shaping our product roadmap and champion our customer needs within Freshworks.
Work regularly with C level executives inside and outside the organization and be a credible source of business and technical insights in the specific domain.
Someone with team management experience in EX solutions.
Solution engineering experience in the European market especially in ITSM is highly desirable.
You are someone who can lead and inspire a team everyday. You are not merely tracking dashboards and reporting on deals. You are rolling up your sleeves and working side by side with SEs on your team. You lead by example, not by authority.
You are a professional who values excellence over outcomes and knows how to nurture and build.
You are a keen strategist who can build competitive playbooks and work closely with product marketing to evangelize these playbooks within our global SE org but also equally tactical to push the day to day aspects of managing teams
Exceptional soft skills and ability to influence within a matrixed organization.
Ability to work with cross-functional teams and drive meaningful outcomes.
A Bachelors is highly preferred and a Masters degree is nice to have, but not required.
These are some benefits you can expect from us in return:
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
