Senior Manager, Software Engineering

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Togai is a cutting-edge metering, rating, and usage-based billing platform. We provide businesses with a single, comprehensive solution to meter, rate, and bill customers for any pricing model. Togai was recently acquired by Zuora and we're seeking a solid Engineering Leader to drive our product development.

We are looking for an experienced and highly skilled Engineering Manager to join our team and lead the development of our metering, rating & usage-based billing platform. This role is critical in building highly scalable and extensible product, translating the product team’s vision to customer deliverables, working closely with cloud infrastructure, information security and customer success teams to deliver a world-class solution.

What you will own:

• Product Roadmap Execution
  • Work hand in hand with product managers in roadmap planning.
  • Collaborate with technical project managers to facilitate inter team requirement planning and execution.
  • Plan the task execution and resource allocation within your team to ensure on-time delivery of features, enhancements, maintenance and performance optimisation action items.

• Manage Product Architecture
  • Devise the high level and low level design for features.
  • Manage the data flows via APIs, schedulers and background workers to provide the optimal user experience in the product.
  • Design the RESTful APIs and their request-response definitions in a developer friendly manner.

• Cross-functional Collaboration
  • Act as primary liaison with design, frontend, platform, core billing and other product teams to provide the best in class end to end product solution.
  • Coordinate with quality engineering, cloud infrastructure and information security to maintain and improve the non-functional aspects of the product.
  • Collaborate with customer success and global solutions teams in quick resolution of customer pain points and provide a forward looking solution in both our product and the customer’s implementation.

• Drive Innovation Initiatives
  • Oversee adoption of new and relevant technologies.
  • Identify and address key performance improvement areas.

• Lead Engineering Team
  • Mentor and develop engineers.
  • Promote a culture of continuous improvement and technical excellence.

Your experience:

• Bachelor's or Master’s degree in Computer Science or related field.
• 10+ years of product development experience, preferably some portion of it in SaaS or B2B software.
• Experience in building high throughput, low latency and cost optimal applications.
• Strong knowledge of cloud infrastructure and scalability strategies.
• Expertise in microservices architecture, RESTful API designs.
• Proficiency in containerization technologies, high-performance databases, in-memory data stores and distributed datastores.
• Deep understanding of DevOps tools and security frameworks.
• Ability to thrive in a fast-paced environment.
• Strong leadership skills and ability to influence without direct authority.
• Ability to think strategically and make data-driven decisions.

Good to haves:

• Experience in metering, billing, or subscription management platforms
• Knowledge on building features targeted at enterprise customers like auditability, role based access control systems, sandbox management, analytics and reporting etc.
• Expertise in frontend technologies, architecture and implementation strategies.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.