Senior Manager, Service Management

Your Career

Palo Alto Networks is looking for a highly motivated senior professional who is interested to play a key role in the development of a COE in India.

This person is responsible for setting up the extended team capabilities, ongoing monitoring of SLAs, and managerial activities. The Senior Manager will coordinate with various PANW teams within Santa Clara . Additionally, they will support Finance COE operations and oversee enablement teams as they are stood up (e.g., change, value/budgeting, transition, etc.) . This will be an individual contributor role. 

Your Impact

• Service Management 
  • Support Service Management Director in the design and build of the performance reporting for each process area in the COE 
  • Performs performance reporting and SLA tracking for the overall COE.
  • Supports HQ driven Relationship  Management needs including the development and execution of an engagement framework
  • Serves as point of contact for US stakeholders in concert with India hours 
• Transition Execution
  • Supports coordination for future transitions to the COE including identifying KT trainers, refining KT schedules, ensuring DTPs are documented, and general project management for HQ based activities
• Knowledge Management 
  • Support knowledge management by ensuring the process documentation is available for new services to the COE teams 

Your Experience

• MBA or similar Accounting / Finance degree (or equivalent experience or equivalent military experience required)
• 12+ overall years of experience with time within a US headquartered global Fortune 500 company, preferably within the high tech industry
• 7+ years of experience in project management within a large scale shared services / COE / GBS / BPO environment
• Project leadership experience with a strong in-depth understanding of the accounting processes - R2R, P2P, Revenue, FPA
• Advanced spreadsheet and presentation skill with experience of BI tools
• Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the organization
• Real passion for continuous improvement of systems and processes

The Team

You have a passion for numbers; our organization has a real passion for cybersecurity. You’re looking for a career with a more fulfilling mission. We have open positions to top talent seeking a financial challenge. Our Finance department deals with numbers daily, supporting infrastructure, dealing in automation, and building elegant models and solutions to empower our business lines and solutions. If you’re seeking a financial challenge but with a worldwide impact, this is it.

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects — centered on what we believe is one of the most significant mission statements in the world.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $138000 - $223500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. 

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.