About Us
Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at
www.sophos.com.
Role Summary
This role is responsible for providing comprehensive financial support to the Chief Customer Officer (CCO), focusing on key areas such as the financial performance of renewal bookings, revenue retention, operating expenses, and headcount management. The ideal candidate will have experience driving retention performance within a SaaS business, excel in a fast-paced environment, and demonstrate excellent collaboration and leadership skills. The individual must be highly resourceful, and capable of managing end-to-end planning and execution, supporting strategic initiatives from conception through implementation.
What You Will Do
- Develop and manage financial budgets and forecasts for the customer success and sales renewal organization, aligned with company’s financial plans. Focus on ACV/TCV/ARR, GRR/NRR, operating expenses and headcount plan.
- Own the monthly close and forecast processes and annual budget planning for Global Customer Success and Renewal Sales team.
- Track financial performance against plans and identifying areas of opportunity and risk.
- Conduct in-depth financial analysis, including revenue retention analysis, renewal opportunity analysis, or customer lifetime value.
- Analyse financial data to identify trends, risks, and opportunities and provide data-driven insights to inform decision-making.
- Prepare regular financial reports and presentations for executive leadership.
- Collaborate with the business intelligence, Sales Operations, and the data analytics teams to develop and maintain key performance indicators (KPIs) that align with the strategic objectives of the customer success and sales renewal organization.
- Identify opportunities for process improvement and cost optimization within the organization.
What You Will Bring
- Bachelor’s degree in finance, Accounting, or a related field.
- MBA or advanced degree preferred.
- Have a minimum 7 years of hands-on experience in SaaS Finance, including experience in budgeting, forecasting, and reporting.
- Strong understanding of SaaS metrics, ARR forecasting, and analysis.
- Demonstrated ability to collaborate across business units to achieve results and create organizational alignment. Experience working with customer success or sales organizations is a plus.
- Proven ability to partner with executive leadership to drive business strategy and financial performance.
- Excellent verbal and written communication skills, coupled with the ability to synthesize detailed information into succinct and actionable recommendations in presentations for our senior executives
- Excellent analytical skills, able to develop and enhance complex financial modelling and planning.
- Self-motivated, deliverable-focused, strong work ethic, enthusiastic and ambitious attitude, able to prioritize and resolve an array of issues simultaneously
Desired Skills:
- Advanced financial modelling skill is a plus.
- Experience with MSF PowerBI or Business Intelligence tools.
- Knowledge of financial reporting standards (e.g., GAAP, IFRS).
- Experience with financial planning and analysis tools (e.g., Anaplan, SAP, Oracle, Netsuite, Adaptive Planning).
In the United States, the base salary for this role ranges from $128,000 to $214,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact
[email protected].
