Attentive® is the AI-powered SMS and email marketing platform that delivers unparalleled messaging performance on the channels that matter most. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.
Who we are
As the Senior Manager of Revenue Operations at Attentive, you will lead and optimize operational analytics, forecasting, and reporting in support of our Customer Success team. Reporting directly to the Sr. Director of CS Operations, but partnering right-hand with our SVP of CS, CoS and CS Leadership team, you will play a pivotal role in driving CS business performance, leveraging data-driven insights, and fostering cross-functional collaboration to maximize revenue, retention, efficiency and customer satisfaction.
Why Attentive needs you:
-
Analytical and Technical Capability: Assess the needs of the Customer Success organization (CSM, Implementation, Support, & Professional Services) and build out a foundation of actionable analytics and self-serve reporting to enable the CS team to achieve its strategic objectives. Lead the build of forecasting models that accurately predict customer spend and customer retention/churn. Develop automated solutions for capturing user inputs, such as CS leadership churn risks, and surfacing summarized outputs. Partner with Business Intelligence team to develop source of truth data sets to fuel forecasting methods.
-
Insights & Storytelling: Lead and conduct white-space analyses to understand where the greatest opportunities are for the CS function to accelerate business results. Translate this work into clear insights that CS leadership can take action on while providing clarity in drivers of business performance and recommended strategies to improve.
-
Leading Indicators & Predictive Modeling: Partner with BI & Product on data scientist-led predictive modeling for Revenue & Retention reporting. Prioritize and lead correlation analyses to better understand leading indicators for the CS business. Establish repeatable motions aimed at improving forecast accuracy.
-
Cross-Functional Collaboration & Execution: Work closely with Revenue Operations, Customer Success, Finance, and S&O teams to align revenue operations strategies with business goals. Foster a collaborative environment to drive cross-functional alignment and execution. Ensure seamless execution and accountability across teams.
-
Leadership & People Development: Lead and grow CS Operations Analytics partnership model for CS business. Build and develop key talent, fostering a culture of accountability and innovation. Mentor and develop team members to build a high-performing and collaborative team.
-
Stakeholder Communication: Support prioritization and roadmap planning for direct team and peer CS Ops teams in support of CS strategy with the Sr. Director of CS Ops and CS stakeholders. Communicate CS strategy, initiatives, progress/performance, and outcomes to executive leadership and other key stakeholders. Provide regular updates on key initiatives, milestones, and challenges.
About you
- Top tier quantitative analytical skills, with the ability to analyze complex data sets and derive actionable insights.
- SQL Proficiency: Extensive experience with SQL, including writing complex queries and extracting data from multiple tables to support data analysis and reporting needs.
- Experience building out reporting portfolios with tools such as Looker, Tableau, or other visualization software.
- Exceptional communication and presentation skills, with the ability to effectively articulate complex concepts.
- Strong prioritization and project management skills leveraged to effectively manage limited resources within the team to focus on highest impact projects.
- Proven experience (8+ years) in revenue operations, business analytics, or related roles, preferably in a B2B SaaS company.
- Strong understanding of SaaS business models, go-to-market strategies, and customer success processes.
- Demonstrated success in leading cross-functional teams and driving alignment across multiple stakeholders across all levels.
- Strategic thinker with a track record of driving results in a fast-paced, dynamic environment.
- Strong leadership capabilities, with experience in building and developing high-performing teams.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance, retirement savings plan, and generous paid time off.
- Opportunity to work with a talented and passionate team in a collaborative and inclusive culture.
- Professional development opportunities and support for continued learning and growth.
- Exciting opportunities for career advancement within a fast-growing company.
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The standard base salary range for this position is $170,000 - $200,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
#LI-ML1
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about
AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.
