Senior Manager - Program Support

About archOS: archOS is a multi-year transformational program aimed at standardizing, optimizing, and modernizing our tech stacks and business processes. It supports our Consumer & Restaurant Platforms and serves as an enterprise enabler, laying the foundation for our broader digital ambitions and growth goals. This foundation will enable us to deliver capabilities rapidly in a stable environment and support new initiatives as part of our Digital Engagement Strategy.

Role Overview: This role is part of McDonald’s Customer Experience function (MCX) and the Innovation & Product team, reporting to the Senior Director, Product - archOS. The Senior Manager - Program Support, will be responsible for assisting the program leadership team in ensuring the successful delivery of the program. This role requires flexibility and a “can-do” attitude, as the work will span various program workstreams and may vary over time.

Primary Responsibilities

• Track program commitments against plans.
• Escalate risks as necessary.
• Support team members in their tasks.
• Prepare and run leadership meetings.
• Synthesize large amounts of information into strategic summaries.

Core Responsibilities & Accountabilities:

• Prepare and run program leadership meetings, archOS team meetings
  • Highlighting upcoming milestones, risks, and dependencies,
  • Tracking previous meetings actions and progress.  
  • Support the leadership in additional meetings
• Work with the PMO team to identify and address cross-functional risks, and support the development and execution of mitigation plans
  • Support escalating risks to archOS Leadership.
• Assist program in creation and maintenance of program documentation, presentations and material. 
• Work with the PMO team to support the maintenance of Enterprise Roadmaps, Leadership commitments and other PMO documentation as appropriate.
• Manage hot topics, coordinate meeting actions and follow ups.

The ideal applicant will excel in managing complex relationships with a broad range of stakeholders and users of the platform. 

Educational Background

• Bachelor’s degree in Product Management, Computer Science, Business, or a related field is preferred.

Professional Experience

• Experience in progressively responsible roles related to;
  • Product management.
  • Transformation or Change projects.
  • Process Design & Implementation.
• Experience with enterprise-wide technology projects (preferred).

Skills and Abilities

• Ability to work effectively across multiple business functions in a global organization.
• Skilled in gathering and interpreting business and technology requirements.
• Hands-on problem-solving skills with the ability to generate innovative ideas and solutions.
• Strong analytical, problem-solving, and organizational skills.
• Proficient in data manipulation, analysis, and reporting.
• Strong proficiency in PowerPoint and Excel.
• Understanding of and experience with Agile and product-centric methodologies.

Personal Qualities

• Confident and assertive, with the ability to ensure plans are adhered to and expectations are managed.
• Excellent interpersonal, communication, and presentation skills.
• Ability to work under pressure, meet deadlines, and manage multiple tasks simultaneously.

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”