At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Senior Manager - Professional Services Operations Lead
About the Role:
Klaviyo is looking for a dynamic and experienced Professional Services Operations Lead to join our growing Customer Success and Support Operations team. This role is critical in driving operational excellence, scaling service delivery, and optimizing processes to ensure the seamless execution of customer engagements. This role will be responsible for supporting the Professional Services leadership in resource management, financial planning, service delivery, customer satisfaction, and the overall operational efficiency of the Professional Services team.
You’ll report to the Senior Director of Customer Success and Support Operations partnering closely with Customer Success and Support leadership to drive strategic initiatives and processes, improve operational efficiencies, and develop scalable strategies to improve the customer experience. You’ll also partner with a team of analysts, system experts, IT teams to operationalize the strategies into holistic experiences for the Professional Services and Partner stakeholders. You’ll be someone who is intellectually curious, proactive in seeking solutions to challenging problems, and highly focused on solving problems for our customers. You'll also be responsible for translating business needs into system and process automation requirements, ensuring that professional services operations are efficient, effective, and aligned with overall business objectives.
How You'll Make a Difference:
This is a cross functional role that requires knowledge of how to frame business problems, analyze datasets, synthesize results, tell compelling stories and make recommendations to the executive team and leaders in various departments, collaborating across Professional Services, Customer Success Management, Support, Partners, Product, Engineering, Sales, and Marketing functions on operational initiatives.
Operational Strategy & Execution:
Resource Management:
Financial Planning & Analysis Support:
Service Delivery & Customer Success:
Process Optimization & Automation:
Leadership & Collaboration:
Who You Are:
Preferred Qualifications:
#LI-Dee
#LI-Hybrid
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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