At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.
As the Senior Manager, Global Services, Emerging Markets you will be leading a team of high impact engagement managers and data scientists. Your team is responsible for deployment, enablement and implementation of Dataiku platform for global enterprise customers to accelerate their time to value at initial engagement and throughout the duration of our partnership through the execution of targeted service packages.
Responsibilities include (but are not limited to):
- Manage client relationship, needs, and oversee implementation services estimation, delivery, and controls.
- Lead the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Implement and oversee the execution of a Services Delivery Methodology in a Product company.
- Manage utilization and margin metrics for your region.
- Actively manage delivery quality metrics (time to value, customer sentiment) for the portfolio.
- Proactively mitigate customer escalations and ensure a positive customer experience.
- Ensure Dataiku's customers achieve high rates of product adoption, realize significant value, thereby leading to high net dollar retention.
- Grow and manage a team with cost-efficiency in mind, seeking to maximize outcomes for customers while investing Dataiku resources efficiently.
- Support your Regional Service Lead on pre-sales services scoping activities.
- Support your Regional Service Lead on creating Professional Services proposals.
What We’re Looking For:
- Bachelor’s in a STEM degree or Project Management program, Military experience, or equivalent years of experience in a related field.
- 8+ years’ of experience leading and managing delivery teams and supporting sales motion.
- Have experience in hyper-growth product-based SaaS, data analytics, or an AI company.
- Managed services operations in multiple geographic regions.
- Managed sales forecasts of multiple geographical regions.
- Are motivated by a hands-on approach to both customer and employee management; routinely interacting with customers and cross-functional teams.
- Must be currently located within EST and CST regions of the mainland United States.
- Strong preference for candidates who are bilingual in Spanish.
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What are you waiting for!
At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our
Dataiku LinkedIn page.
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: [email protected]
