About Acquia
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!
The Senior Manager, Partner Operations will support our partners broadly across the team on operational tasks related to contract onboarding, marketing approvals, deal registration and task management for deeper partner engagements. In this role you will provide program oversight, support and leadership working closely with our sales leaders to drive our GTM initiatives. This role will drive business-critical initiatives to improve the performance and efficiency of the Acquia teams across all global regions and provide vital sales metrics insights, in-depth business analytics, and structured recommendations to the leadership team. The ideal candidate is a leader with strong analytical skills, excellent professional communication skills, and the ability to build trust with senior sales executives
Responsibilities
- Provide thought leadership, perform business analysis, and support execution of high-impact strategic projects and mission-critical initiatives
- Partner Engagement Support: Support sales and partners in providing cross-functional visibility into partner deal execution (e.g. communicating and tracking follow-ups) and coordinating demos and other logistics for larger engagements as needed.
- Conduct research and provide value-added, data-supported recommendations for strategic growth initiatives
- Partner Onboarding & Enablement: responsible for partner onboarding & enablement of Acquia's tools and solutions, help with Third-Party Assessments and non-disclosure agreements as needed.
- Deal Execution: Where needed, the POM will work with BD & Legal to ensure proper execution of agreements.
- Payments: Where needed, support end-to-end process of partner payments, including creating Purchase Orders and validating invoices.
- Program Management: Help track and communicate project status and progress.
- Manage partner operations rhythms across forecast & pipeline, demand generation, consumption metrics modeling, and leadership business reviews (QBRs)
- Provide effective analytics and data-driven insights on partner performance, benchmarks, and tracking of critical KPIs
- Analyze the team's performance data, proactively review and identify leading and lagging indicators, and create multi-level dashboards to improve efficiency and profitability
- Cultivate relationships with cross-functional teams and collaborate effectively with other organizations (Product, Sales, Finance, Marketing)
- Become a trusted advisor to the entire leadership team
Qualifications
- 5+ years of program or project management experience in Go-To-Market analytics, Sales and/or Partner Strategy & Operations.
- Strong understanding of partner ecosystem strategy, operations, management, planning, and analysis in the enterprise software and open source industry.
- Strong organizational skills with the ability to manage multiple projects simultaneously, set transparent expectations with stakeholders, and agilely respond to shifting priorities.
- Experience with Salesforce.com CRM functionalities/process and advanced modeling skills with Excel/Google sheets required
- Excellent communicator with proven ability to convey ideas and information in written and verbal form to a variety of audiences
- Endless curiosity and a desire to dive deeper into understanding the business
- Ability to demonstrate diplomatic and solution-oriented interpersonal skills with colleagues and other partners
- Strong attention to detail and organizational skills.
- Ability to distill complex problems, assess multiple viewpoints, and recommend a path forward.
Conclusion
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
