Senior Manager, Outbound Product Management - Financial Services

Job Description

You will be in a position to form relationships and instill trust within ServiceNow customers.  You will bring your consultative approach, Technical acumen and awareness on how the ServiceNow platform can perform for the various use cases in the Financial Services vertical.  You will be a Product Manager to existing customer on how ServiceNow could work better for them.

Responsibilities will include:

• Product Success: Work with existing customers to gain an understanding of customers' current state and desired future state
• Implementation Success: Support and present product implementation approaches to customers when applicable.
• Customer Feedback and Support: Gather feedback from customers through surveys, interviews, and support channels. Address customer concerns and prioritize feature requests based on their needs and pain points.
• Product Evangelism: Serve as a spokesperson for the product both internally and externally. Educate sales teams, partners, and customers about the product's value proposition and unique features.
• Market Research and Analysis: Conduct thorough market research to understand customer needs, competitive landscape, and industry trends. Use insights to identify opportunities for product enhancements or new features.
• Cross-functional Collaboration: Collaborate with cross-functional teams including engineering, design, marketing, and sales to ensure alignment and execution of product initiatives. Act as a liaison between different departments to facilitate communication and resolve conflicts.
• Feature Definition and Requirements: Define clear and detailed requirements for new features or product enhancements. Work closely with designers and developers to ensure that features are implemented according to specifications and meet quality standards.
• Release Management: Coordinate the release of product updates, ensuring timely delivery and smooth deployment. Communicate release plans and updates to internal teams as well as external stakeholders.
• User Experience Optimization: Champion the user experience by advocating for user-centric design principles and conducting usability testing. Continuously gather feedback from users to iterate and improve the product.

To be successful in this role you should have:

• • 8 or more years of Product Management experience is required 
  • Financial Services Product Management experience is required  
  • Over 3+years of dedicated experience in the ServiceNow Platform as a Business Analyst/Product Manager/Product Owner/Developer
  • Deep understanding of the ServiceNow platform and its capabilities with proficiency in ServiceNow administration and development.
  • Experience with ServiceNow CIWF products is a plus
  • Skilled in translating technical concepts into clear, business-oriented language for diverse audiences.
  • Capable of conducting competitive analyses to highlight ServiceNow's advantageous position.
  • Conceptualize use cases across ServiceNow products to address key business problems
  • Collaborates effectively across teams and time zones to drive conversation across the hierarchy
  • Exhibits strong documentation, articulation, and communication skills, both written and verbal.
  • Capable of effective prioritization and maintaining focus on high-impact activities.
  • Demonstrates a strong learning aptitude and thrives as a team player.
  • Proven ability to deliver results in high-paced environments and maintain a sense of humor even in demanding situations.
  • Enthusiastic about conducting research and analysis, with a passion for technology and innovation.
  • Embrace a mindset focused on driving outcomes.
  • Embody the values and culture of ServiceNow.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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