Senior Manager, Order to Cash and Customer Support

Fender Musical Instruments Corporation is a world famous brand with offices across the globe. Within Fender Musical Instruments Corporation’s ("FMIC") IT team, you will lead a team IT professionals working cross-functionally to support the Fender technology ecosystem.  

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally.

We are searching for a Senior Manager, Order to Cash and Customer Support based in Scottsdale, AZ.  In this position you will partner with our Sales and Customer Service Departments, implementing new technology and processes, while supporting our current footprint. You will lead an experienced IT team of Functional Analysts and Developers. 

This is a hybrid role based out of Scottsdale, AZ.

Essential Functions:

• Business Partnership:  Partner with our Sales, Sales Operations, and Customer Support Organizations to implement new processes and technology, while supporting our current processes and technology.
• Interacts with members of Fender’s Executive Team
• Support multiple projects concurrently:  Currently SAP Europe rollout, Japan retail store, eCommerce system changes.
• Support our eCommerce and Dealer Portal integration with SAP.
• Learn and deploy new technology with special focus on cloud computing.
• Partner with business team members in simplifying and automating processes in the Order to Cash and Customer Support areas.
• Deliver results on time and on budget
  
  

Qualifications:

• Minimum 10 years SAP Order to Cash configuration experience required
• Previous experience leading & managing a team 
• Deep understanding of SAP’s pricing, ATP, Rescheduling, Document Types, and Intercompany processing.
• Must have managed several SAP implementations in the OTC area
• Experience using API’s and BAPIs to integrate SAP with other applications such as eCommerce, WMS, and Customer Service.
• Understand key SAP integration points with FI, MM, and Manufacturing
• Strong leadership and organizational skills are required.  Must have the ability to prioritize and execute multiple tasks and projects at the same time.
• Excellent interpersonal, oral, and written communication skills.
• Ability to collaborate with fellow IT team members in solving problems with respect, trust, honesty and professionalism - building a positive and fun work space

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.