About the Team
Being part of Meesho's Fulfillment and Experience (F&E) team as Senior Manager will zip you to the cockpit of our ever-burgeoning rocketship. And, you’ll shape the experience of Bharat’s next billion e-commerce users.
We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving.
We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics. At Meesho, we’re trying to do what's never been done before – herald e-commerce into the tier-2, tier-3 cities of India.
Our team’s role in this ambitious mission is to reimagine logistics from the ground up completely. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that reimagines e-commerce, not just in India but globally.
We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and recognitions.
About the Role
We are looking for strong, independent and innovative problem solver to head the central network design team for Fulfillment & Experience. You’ll work closely with the program and product managers who lead fulfillment and user/supplier experience charters in order to serve our users better. To this end, you’ll lead key initiatives and impactful projects to revamp the very way we solve the most complex problem of a logistics network – network design .
Your guiding question in this role will be “is Meesho the preferred channel of e-commerce for all our customers, small entrepreneurs and users?”. You’ll answer this question every day through user-centric, cost-effective designs and processes. You’ll also own the performance metric for Fulfillment and Experience in your charter.
What you will do
- Lead the network design charter for Valmo (Meesho’s foray into logistics)
- Help design SOPs that are user-centric, cost-effective, scalable and aligned to business strategy for backend processes
- Manage Internal and external stakeholders
- Work closely with cross functional teams to develop new processes for optimizing the network speed, network cost and improve the Customer experience
- Spearhead business process improvements to positively affect operational efficiencies
- Own the operational metrics associated with programs
- Identify potential points of continuous improvement to fill in existing process gaps
- Partner with analytics, product, fulfillment, 3PL and leadership teams to improve user experience and reduce business costs
- Conduct data analysis to develop insights and identify areas of improvement
What you will need
- Bachelor’s / Master’s degree from Premium Institutes in any discipline with 6+ years of work experience in start-ups / consumer internet companies/management consulting/operations
- Strong data-driven mindset to solve problems.
- Proven ability to form points of view on business implications
- Proven track record of defining and driving initiatives with minimal supervision
- Proficiency in Excel
- Expertise in multi-front stakeholder management
About us
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Our Mission
Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles.
We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.
