Senior Manager, Marketplace Optimization (contract)

Strategic Leadership and Team Development:

• Functional Leadership: Provide leadership to the Marketplace DnA, Business Process & Documentation, and Configurationfunctions, ensuring high performance and a culture of continuous improvement. 
• Ensure the collection, analysis, and interpretation of data provide actionable insights. 
• Identify and implement process improvements to enhance operational efficiency and effectiveness. 
• Professional Growth: Provide guidance, mentorship, development, and success of team against goals. 
• Mentor & Grow: Develop your team’s potential through coaching, regular feedback, and professional development opportunities. 
• Innovative Mindset:Encourage a culture of innovation and act as a catalyst for change by promoting new ideas and technologies that promote continuous improvement and operational excellence.  

Cross-Functional Partnership:

• Stakeholder Engagement: Cultivate relationships with stakeholders (i.e., Product, Engineering, Customer Success) to support business needs/priorities and ensure cohesive integration of processes and strategies. 
• Advisor: Act as a trusted advisor; provide guidance and insights to inform decisions and drive results. 
• Priority Management: Track and manage cross-functional priorities/alignmentin the Marketplace Division. 
• Feature Rollout: Partner with Product Managers to support the rollout and testing of new Marketplace features, ensuring seamless execution. 
• Incident Management (Bugs, Escalations): Establish an effective system to track, manage, and resolve escalations, providing timely updates to senior leadership. 
• Risk Management: Identify potential risks and develop mitigation strategies. 
• Workshops and Brainstorming: Conduct workshops with stakeholders to identify process improvements. 

Operational Excellence & Process Optimization:

• Operational Integrity:Implement best-in-class processes to streamline workflows, enhance operational effectiveness, and ensure robust governance. 
• Process Optimization: Leverage technology, processes, and analytics tools to streamline core business processes to achieve significant improvements in efficiency, productivity, and quality. 
• Operational Efficiency: Drive and build the optimization of processes across the Marketplace Division. 
• KPI Development: Establish and monitor KPIs to track the performance and success of business processes. 
• Reporting: Prepare and present reports to senior leadership, highlight key insights and recommendations. 
• Continuous Improvement: Implement continuous improvement framework to assess and enhance processes. 
• Benchmarking: Benchmark processes against industry best practices andidentify areas for improvement. 
• Communication: Establish and own clear communication channels with stakeholders fortimely updates. 
• Change Management: Lead change management initiatives to ensure smooth adoption of new processes. 
• Documentation: Ensure transparent and comprehensive process documentation, enabling accountability and knowledge sharing across teams. 

Escalation Tracking and Management:

• Escalation System: Implement and own an escalation tracking system as a single point-of-contact to ensure timely identification, tracking, and resolution of issues. 
• Cross-Functional Collaboration: Identify/engage key stakeholders, supporting cross-functional collaboration to address escalations. Provide regular updates to leadership on root cause, status and resolution of issues. 
• Root Cause Analysis: Perform root cause analysis to implement long-term solutions and prevent recurrence. 

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field.  
• 7+ years experience in process improvement, data analytics, and/or project management (e-commerce sector). 
• Proven track record of leading and managing cross-functional teams and transformational projects. 
• Strong analytical skills with the ability to interpret complex data and provide actionable insights. 
• Exceptional strategic thinking skills with the ability to anticipate future trends and their impact on the business. 
• Ability to influence and build consensus among diverse stakeholders. 
• Excellent project management skills with the ability to prioritize and manage multiple projects simultaneously. 
• Lean Six Sigma Black Belt or Project Management Professional (PMP) an asset. 
• Strong communication and interpersonal skills, ability to collaborate effectively with stakeholders at all levels. 
• Proficiency in data visualization tools (i.e. Tableau) and experience with SQL and other analysis tool an asset. 
• Strong problem-solving skills with the ability to think critically and develop innovative solutions.