About the Role:
We are on the lookout for a Senior Manager - HR Business Partner (Non Tech). You will be the single point of contact to solve key people issues at the site. You will partner with people managers, senior business leaders to build their leadership capability, cultivate future leadership talent, develop talent strategy and achieve key outcomes in addition to taking on leadership positions within Clevertap’s global HR programs, initiatives and related project teams
What will you do:
- Work in partnership with Global People Ops, HR COE and TA to provide daily HR support to the business in your geographies and develop strategic talent solutions from hiring through career progression and succession planning to ensure we attract, retain and develop the critical skills needed to propel Clevertap forward to new heights.
-Support business strategy by identifying and delivering solutions, building organizational capabilities, driving desired behaviors and designing processes that promote high-performing organizations and ensure the successful execution of goals.
- Cultivate, nurture, foster and further develop Clevertap’s rich and deep cultural roots - improving programs, diagnostics, and related engagements, to develop Clevertap’s overall capability to foster a healthy, cohesive, collaborative, fun rewarding and equitable workplace.
- Coaching and influencing leaders with comfort - challenging, pointing out different perspectives and approaches. Provide thought partnership to leadership in forecasting and planning the talent pipeline requirements in line with the function/business strategy
- Lead efforts to identify potential successors for important roles and key leadership positions. Define developmental roadmaps and engage with the appropriate CoE partners across employees’ lifecycle. Establish clarity about important roles and develop strategies to address retention risks and skill gaps. Participate in the selection process of our future talent. Provide direct mentoring for high potential talent and their line of management.
- Identify important metrics to assess and diagnose the health of the organization. Educate management on headcount planning, building diversity, achieving equity, employee engagement, attrition, employee skill progression and other related metrics and partner with HR Ops to track. Apply knowledge of HR metrics and use data from multiple tools to assess and influence / guide decision making. Conduct weekly meetings with respective business units and provide insights on overall function’s health.
- Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
What are we looking for ?
Must Have:
- Total experience of 10+ years in HR field with minimum 6+ years of progressive success as a strategic HR business partner/manager in the Tech or SaaS industry.
- Proven ability to apply best-in-class HR best practices across industries gained from Experience implementing large-scale HR programs across departments.
- Successful track record of implementing HR processes, employee resourcing, performance management and change management. Team player with a sense of ownership, “get things done” attitude, bias for action and ability to balance short-term decisions with longer-term vision. Self-motivated and able to thrive in a fast-paced and self-directed environment
- Highly analytical and metrics driven. Expert in using technology to streamline and improve processes. Demonstrated proficiency with business applications, such as G-Suite, Microsoft Office suite and human resource information systems
Good to have :
- Software Engineering background plus an MBA
- Highly proficient with Excel
- Ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment
Measures of Success :
- Attrition rate
- People satisfaction score
- Adoption of PMS across functions
- Career Progression
Who will you report to: VP - People Success & Operations
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities.
- Experience diversity by working on compliances for 14+ countries.
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
CleverTap's human resources team works collaboratively with the Functional Leaders and People Managers to make CleverTap a great place to work through hiring best talent and design and implementation of people process and practices.
We are a team of Growth Pilots where everyone works together toward a common objective:
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including AirAsia, Electronic Arts, TED, English Premier League, TD Bank, Carousell, Papa Johns, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
