Senior Manager, Hospitality Operations

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Our Vision is to collectively create what’s next by harnessing sport, community and the power of our differences. Our Mission is to create an unparalleled Paralympic and Olympic Games for athletes, fans, partners, our community and our people.

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Senior Manager, Hospitality Operations:

The LA28 Commercial Hospitality team is leading a think-different approach to modernizing the Olympic and Paralympic hospitality experience for stakeholders and fans through unparalleled access to VIP, once-in-a-lifetime packages. Our department lives within the Games Planning & Delivery Group. The Commercial Hospitality team is responsible for creating a robust and integrated commercial hospitality strategy that supports our key stakeholders and operational needs while securing a key revenue stream for LA28.

Reporting to the Head of Commercial Hospitality, the Senior Manager of Hospitality Operations will be responsible for overseeing all operational and event production planning for LA28 Hospitality. In partnership with LA28’s Official Hospitality Provider, On Location,

they will help drive the creation, planning, and execution of the hospitality operations and event production for the Olympic and Paralympic Games. Additionally, this role will liaise between internal departments, external stakeholders, partners, and others to develop and implement the hospitality operations for the Games.

The successful candidate will have a proven track record of overseeing event production at large-scale events while considering operational complexities to ensure objectives are met while contributing to commercial opportunities.

Key Responsibilities:

Strategic Leadership

• Serve as the operational lead for LA28 Hospitality, liaising with both internal and external team members to ensure clear communication, project management, and integration between On Location and LA28
• Develop a comprehensive staffing and strategic growth plan for the hospitality operations department from present through Games time
• Manage relationships between IOC, On Location and LA28 Functional Areas (FAs) to deliver hospitality operations

Operational & Event Production Management

• Assist in the development and implementation of a comprehensive hospitality business plan
• Develop, manage, and maintain a comprehensive project timeline for event production, coordinating with both internal and external stakeholders to ensure timely delivery of all project milestones.
• Collaborate with key LA28 FAs and On Location to identify all in-venue and off-venue hospitality spaces, creating detailed operational requirements and support
• Develop operational readiness and delivery plans for hospitality across all venues, validating maps & plans, drawings, staffing plans, and other essential components

Commercial Success

• Collaborate with On Location and key FAs to identify and deliver key assets for the hospitality program to support commercial and operational needs
• Oversee development of Hospitality Space Agreement, driving consensus on cost and responsibility matrices
• Support development of go-to-market strategies and ensure alignment with internal and external stakeholders.
• Support the development of programs tailored to key stakeholders including partners, IOC/IPC, federations and others
• Develop opportunities for monetization through hospitality of LA28 assets (new and existing)

Cross-Functional Collaboration

• Establish close working relationships with key operational FAs such as Security and Transportation, to ensure revenue maximization while supporting the overall Games operational and strategic plan
• Work with the IOC and IPC to understand all hospitality operational requirements

Expectations:

• Minimum 7 years of relevant industry experience, preferably with 4 years of leadership experience in the sport or live event industry
• Games experience preferred
• Event Production experience and/or Venue Management experience preferred
• Proven experience with event hospitality and ticketing
• Impeccable customer-service attitude, even when under pressure
• Experience working with a diverse range of stakeholders and proven success at building excellent working relationships
• Experience working with senior executives across multiple functional areas
• Excellent leadership skills with a track record of people development and engagement
• Demonstrated commitment to diversity, equity, inclusion, and belonging (DEIB), including experience prioritizing accessibility principles in strategy development.
• Experience leveraging creativity and innovation to create unparalleled event experiences for diverse groups of stakeholders and attendees
• Extremely detail-oriented with excellent organizational and project management skills
• Self-starter with experience in defining tasks, seeking feedback, and evolving work where applicable
• Strong communication, team building, and interpersonal skills
• Well-developed problem-solving skills and ability to work independently to resolve issues
• Fluent working with Office suite products including Microsoft Excel and PowerPoint

Education:

• Bachelor’s Degree Required or equivalent work experience

Submission Requirements:

• Resume

The annual base salary range for this position is $115,000.00 - $130,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.