Senior Manager, GTM Technology

Job Description 

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

The Business Technology Team

This role joins the Business Technology team and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Business Operations organization in the mission to “Accelerate Okta’s Scale and Growth”.

The Senior Manager, GTM Technology Opportunity

As a Senior Manager in the Business Technology Enterprise Product Team, you will be responsible for leading a team of Salesforce Product Analysts in overseeing Okta’s Go-To-Market Technology, primarily Salesforce.  You will manage the day-to-day operations of the team, including hiring and developing talent, capacity planning and management, and defining operational processes. You will also collaborate with other BT teams, stakeholders and vendors to support cross functional initiatives.  The ideal candidate will have extensive experience on the Salesforce platform, excellent leadership skills, and a commitment to operational excellence.

Essential Duties and Responsibilities

Leadership and Talent Development:

• Lead and motivate Product Analysts to function as a high performing team
• Hire, develop, mentor and retain exceptional talent
• Provide support and guidance to the team to remove obstacles and mitigate risks
• Drive career conversations and provide opportunities for team members to grow
• Contribute to the definitions of job families and career ladders

Performance Management:

• Utilize a data driven approach to define key performance metrics, and ensure they are met or exceeded
• Manage team member allocation, shifting resources to support Okta where they are needed most
• Identify skill based gaps within the organization and develop individuals to ensure coverage

Strategic Contribution:

• Contribute to the strategy of our global operating model and how that applies to Enterprise Product and Enterprise Engineering
• Participate as a member of our Ways of Working, streamlining internal processes and operations
• Develop and maintain a hiring model to drive long term headcount planning

Cross Functional Collaboration:

• Work with resource managers in other departments to develop an effective team structure and working model
• Lead a team of Product Analysts to collaborate with business partners and developers to deliver solutions that enable the business

Change Management and Documentation:

• Provide oversight to ensure that all changes are properly tested, approved and implemented
• Ensure that process and technical documentation are up-to-date and socialized outside the team

Security and Compliance:

• Collaborate with the security and compliance teams to ensure that Salesforce applications adhere to organizational security policies and industry regulations
• Participate in regular audits to identify and address security vulnerabilities

Innovation Hub:

• Cultivate an environment of innovation within the team, encouraging members to explore and implement new Salesforce features, integrations, and technologies
• Encourage the team to participate in bi-annual hackathons to showcase innovation
• Establish a mechanism for continuous improvement based on feedback and lessons learned

Skills and Experience

• 10+ years of experience in the IT space, with 4+ years of experience managing a team of product analysts, business system analysts or consultants focused on the Salesforce ecosystem
• Deep understanding of the Salesforce ecosystem, and experience with enterprise grade saas applications - Jira, Confluence, Github etc.
• Successful experience leading teams through organizational change, including system implementations, process reengineering, and technology adoptions
• Experience working in a global or multi-location environment, effectively collaborating with teams across different time zones and cultural backgrounds
• Experience coaching and developing employees to meet career objectives
• Understanding of business value streams and processes - campaign to opportunity, opportunity to order, order to cash, issue to resolution, recruit to retire, procure to pay, plan to report.
• Track record of fostering innovation within the team, encouraging creative problem-solving, and implementing forward-thinking solutions
• Expertise in implementing and maintaining quality assurance processes to uphold the highest standards in application development and system maintenance
• A comprehensive understanding of compliance requirements, ensuring all processes adhere to relevant industry standards and regulations (ex. SOX Compliance)
• Demonstrated commitment to staying updated on industry trends, emerging technologies, and best practices within the Salesforce ecosystem
• Proven ability to integrate new technologies and methodologies into existing processes to drive continuous improvement
• Capacity to handle pressure, adapt to changing circumstances, and maintain focus on objectives despite setbacks
• Strong interpersonal skills that enable them to influence and drive consensus among diverse groups
• Excellent communication skills and executive presentation abilities
• Strong organizational and time management skills, ensuring you plan ahead and achieve goals and milestones on time