Senior Manager, Global Deal Operations

We are now hiring a Senior Manager, Global Deal Operations to oversee the management of the team building non-standard quotes, and supporting GTM workstreams, operational initiatives, reporting, change management & processes. This person will be a key steward to ensure holistic quality controls for the Global Deal Desk team. They will promote a scalable and service-oriented support model, while also ensuring operational compliance and driving continuous improvements through data-driven analytics. This person will manage a growing global team, serving as the primary business partner to senior x-functional Leadership/Sales/Finance. With strong analytical and communication skills, they will drive the execution of projects, operational metrics/enablement, as well as provide key insights on needed system & driving system enhancements to maximize efficiency across our non-standard deal cycle.

What you'll be doing:

• Oversee management of all non-standard quoting workstreams and ensure process-driven processes/enablement while maximizing Rubrik’s efficiency
• Oversee the growth and development of a team of Deal Operations Analysts 
• Oversee the providing of discount, margin guidance and deal structuring advice based upon understanding of overall deal portfolio, business strategy and competitive situation
• Effectively resolve and champion conflicts arising between internal operational processes and customer needs. Ensure appropriate expertise, review and approvals are applied to all non-standard deal workflows. Provide analysts as needed and consult to ensure optimal results
• Create effective cross-functional and cross-organizational communication and teamwork by partnering with Revenue Accounting, CPQ, Sales Operations, Finance, Order Management and other internal corporate groups
• Works on issues that impact design/selling success or address future concepts, products or technologies. Simplifies needed actions between key decision makers and effectively advocates for needed progression on complex challenges.
• Drive non-standard enablement & communication workstreams with Sales 

Ideal background:

• 7-10+ years software industry experience with 2+ years of management experience(Deal Desk, Finance, Sales/GTM Operations experience preferred)
• Institutional knowledge of deal strategy and sales/GTM operations related to non-standard transactions
• Exceptional/detail-oriented business partner with ability to simplify complex issues
• Strong knowledge of Salesforce, CPQ, Excel and demonstrated track record of driving enhancements, especially with x-functional stakeholders
• Ability to manage numerous projects simultaneously and drive to successful completion
• Outstanding analytical, reporting, and presentation skills. Good judgment in solving problems as well as identifying problems in advance and proposing solutions
• Must be a self-starter with strong organizational and time management skills
• Detail oriented, energetic professional with strong sense of ownership & accountability who is a team player with excellent verbal and written communication skills
• Comfortable working cross-functionally with organizational changes in a fast-moving, ambiguous environment
• Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions
• Ability to handle tough conversations and drive consensus on complex and difficult subjects

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