Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value added customer support in Web3. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience.
As a Senior Manager of Support Operations at Coinbase, you will directly lead a global team of Customer Experience (CX) managers, and oversee more than 150+ frontline customer support agents that directly interact with Coinbase customers via phone, chat, and email channels. You will be responsible for developing strategies to enhance customer satisfaction and resolution rate, streamlining operations and processes, and driving performance improvements for the network. This is a pivotal role that will require strong global leadership, analytical skills, and a relentless obsession for creating a world-class experience for Coinbase customers.
We are looking for a US-based operator who is open to relocating to Manila, Philippines for one year beginning in Q1/2 2025. Relocation support will be provided. After 1-year we expect this role to be US-located with occasional travel. Additional details will be shared by our Recruiting team.
What you’ll be doing (ie. job duties):
What we look for in you (ie. job requirements):
Nice to haves:
ID: P62060
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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