We are looking for a Senior Manager to join LinkedIn’s Global Client Program (GCP) to help our top 200+ Global Clients realize the full value of their investment in LinkedIn Learning. This role has both a regional and global component. For the EMEAL region you will lead, manage, inspire, and grow a team of eight customer success professionals who specialise in our Learning product serving our Global Clients. You help them deliver value to our customers and grow as professionals. In a global capacity you will be responsible for developing and executing a global learning strategy for Global Clients Customer Success, aligning with business objectives. This will involve collaborating with Regional Directors to create globally consistent strategy with localized nuance to implement and execute the strategy across Asia, North America, Europe, Middle East and Latin America. You will serve as the global learning expert; staying updated on industry trends and influencing product development; engaging with cross-functional teams and key customers to continuously improve learning programs and drive alignment.
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
This role can be based in either Dublin or London.
Key Responsibilities:
Regional Leadership:
Lead, mentor, coach and develop the EMEAL Learning Customer Success team (8 x ICs)
Through strong operation excellence deliver on department-level goals, including churn reduction, user adoption, support resolution, customer satisfaction and team growth/development
Oversee the implementation of customer success programs and initiatives specific to the EMEAL region
Global Clients Learning CS Strategy:
Develop and execute a comprehensive global learning strategy for Global Clients Customer Success
Consolidating efforts across various internal learning programs to create consistent end-to-end global best practices
Serve as the voice of Learning for Global Clients Customer
Retain and gain global share amongst our largest Learning accounts
Serve as the Learning and Development marketplace subject matter expert, global voice of the customer, and thought leader for our largest learning customers
Represent the company at industry conferences, webinars, and other speaking engagements to promote our learning solutions and thought leadership.
Basic Qualifications:
Preferred Qualifications:
Suggested Skills:
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