Navan is building out a best-in-class fraud risk management team to support our rapidly growing travel and expense management businesses. We are looking for an experienced fraud risk management expert who will accelerate the development of our fraud detection, prevention, and investigation capabilities. The candidate will lead a multitude of high-visibility and high-impact analytical projects that will inform both day-to-day risk management tactical decision making as well as longer-term strategy and capability design. The position will report to the head of risk management.
What You’ll Do:
- Undertake an end-to-end review of our current fraud risk management capabilities, policies and processes
- Define and manage the operating procedures to rapidly and comprehensively investigate fraudulent activity
- Provide ongoing analysis of vulnerabilities, control weaknesses, and gaps to mitigate and remediate significant risk issues, trends, and loss events
- Partner with key fintech and financial industry professionals and communities to develop thought leadership on fraud prevention and detection
- Identify 3rd party tools and services that will complement/ augment our current controls
- Develop a comprehensive fraud risk management program for Navan’s Travel and Expense products and develop key indicators for tracking and reporting to internal and external stakeholders
- Drive portfolio fraud analytics across different customer segments with actionable data insights for risk strategies that detect linkages and mitigate fraud patterns
- Leverage cross-functional teams, systems, and processes as required to prioritize and/or proactively address risk management improvement needs
- Ability to lead multiple tasks and projects simultaneously, prioritize work effectively, and thrive in a constantly evolving environment
- Develop a chargeback management strategy for Navan’s card issuing business and travel business where Navan is agent or record and processes travel bookings
What We’re Looking For:
- 5+ years of experience in fraud risk management at commercial card issuers and/ or travel companies
- Deep expertise in the fraud domain, with extensive knowledge of identity and payment fraud methods, and tools and processes for prevention, detection, and fraud operations
- Hands-on experience in the development and implementation of fraud management strategies at commercial card issuers, payment networks, merchant acquirers or other related businesses
- Excellent analytical skills, including ability to use business intelligence tools and distill complex data into insights
- Bring advanced proficiency in SQL/Python to solve complex problems and develop sophisticated scripts with minimal guidance to solve ambiguous problems
- Demonstrated ability to build and lead fraud investigation, incident response, and data-driven analysis at scale
- Ability to drive operational efficiencies and scale through process improvements, automation, and staff development
- The position requires the candidate to be at our Palo Alto office at least 3 days a week
