As our Senior Manager for Enterprise Sales (Southern Europe) , you will be responsible for developing and executing our sales strategy to drive revenue growth and market penetration. You are based ideally in Paris and will lead a high-performing sales team, build strong relationships with key stakeholders, and contribute to Freshworks' business growth. Ideally, you have a proven track record in selling enterprise SaaS solutions, specifically in the areas of ITSM and CX, combined with a can-do, resilient attitude and strong leadership skills.
You will report to a General Manager for the South Europe region, being the face of Freshworks in the region
Develop and formulate a compelling annual plan, enabling a culture of execution to drive new customer acquisition, expanding existing ones and ensuring high retention rates on existing accounts
Build and manage a high-performing sales team, being responsible for performance management
Manage four Senior Growth and Expansion team members to date, also participating and driving client and prospect meetings
Ongoing mentoring and development of the sales team, including recruiting, hiring and training new reps on the sales process
Collaborate with cross-functional teams, including Business Development, Marketing, Solution Engineering, Customer Success and HR, to align sales efforts with company goals
Drive and close both strategic/complex deals as well as regular run rate deals
Conduct weekly, monthly, and quarterly forecast meetings, business reviews, monitoring of the sales activity of the team, and tracking of results
Monitor market trends, competitive landscape, and customer feedback to identify opportunities for product and service enhancements
Forecast sales projections, track performance against targets, and provide regular reporting to senior management
Act as a role model for the embodiment of the Freshworks CHAT culture and values
Act as an external spokesperson and evangelize Freshworks’ vision, values and brand across the board in the Southern European markets, through public events, interviews and published content
3-5+ years of experience in a managerial role.
8+ years of software sales experience.
Strong background in selling SaaS solutions, ideally in the CRM domain
Strong experience in working with Enterprise Customers
Excellent knowledge of the Southern European market and demonstrated success in driving sales growth in the region
Exceptional leadership and managerial skills, with the ability to inspire, empower and motivate a sales team, being resilient in moments of change and ambiguity
Strong negotiation, communication, and presentation skills
Entrepreneurial mindset with the ability to thrive in a dynamic, rapidly evolving organization
Fluency in both English and Italian OR Spanish. (business professional)
A strong network of executives within the customer/prospect base.
These are some benefits you can expect from us in return
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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