Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Our Guest & Host organization is responsible for Airbnb’s web and native apps used by hundreds of millions of our guests and hosts around the world. Our Quality Data Science team sits within the Guest & Host organization and plays a vital role in assessing and improving the quality of the Airbnb experience. By crafting data informed strategy through causal inference and experimentation and building state-of-the-art technology in large language models and reinforcement learning, Airbnb aims to ensure high-quality experiences and stays across our platform.
The Difference You Will Make:
You will lead the team's strategic effort to define, measure and improve the quality of the Airbnb experience for our hosts and guests. You will have a significant impact on developing a "universal system" that drives consistent quality across the platform and ensures a seamless and enjoyable experience for Airbnb users.
As a Senior Manager, you will be part of a highly collaborative team with high visibility from Guest & Host and Executive leadership. This cross functional effort is focused on improving the reliability and quality of a guest’s trip, connecting guests with listings that meet their personalized needs and defining and enforcing policy standards. Together, the team aims to make a transformative impact, improving trip reliability and the quality of trips taken.
A Typical Day:
Airbnb leverages data science to analyze and improve various aspects of its business, including our work on quality. As a data science leader you will:
Your Expertise:
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
