As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Perks
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Parts Town Pride – check out our virtual tour and culture!
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
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Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
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All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
The Job at a Glance
The Senior Manager, Customer Partnerships role is a crucial part of our Service team and growth strategy. This role is responsible for leading, coaching, and developing a team of Business Development Specialists (PARTnership Builders) to thrive in the industry. This sales leader will secure our future via sustainable and unmatched growth.
A Typical Day
- Coach and mentor team members in the improvement of their skills and the penetration of their respective account bases
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Drive for and deliver the requisite results (sales, margin dollars, margin %, freight revenue) through a consistent and disciplined approach with dials, talk time, and completion of Sales Force tasks.
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Be the expert of your team’s business – understand what’s going on with the customers and know where the opportunities are
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Provide integral support to the forecasting and budgeting processes
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Collaborate with the Customer Experience, Order Entry, Pricing, Marketing, IT/Technology, Analytics, Operations, Accounting, Manufacturing/Brand functions, and others to ensure the collective team is delivering a world class experience to our customers
- Be the inspirational leader who models our core values and emboldens our unique culture.
- Travel for industry events, customer opportunities, and training/development of your team should be expected quarterly
To Land This Opportunity
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You have 2-5+ years of successful Account Management experience and an in-depth understanding of the consultative selling process – you are a CLOSER, a SALES GURU, and a WINNER!
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You have proven yourself to be an effective leader, coach, and mentor of those who fulfill business development roles – you earn the trust and respect of your teammates, and you inspire them to be the best versions of themselves
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You are a detail-oriented planner who relies on data to facilitate the development of strategies/tactics, annual plans, and key initiatives aligned and synchronized in ways that ensure you deliver on your corporate commitments
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You are technologically savvy and a quick study with computer-based programs, web and APP based technology, and enterprise systems. Microsoft proficiency is a must; bonus points if you’re comfortable with Salesforce!
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You are effective in building collaborative and favorable relationships across all functional areas and with all teammates (local or remote).
- You are comfortable presenting in front of small to medium-sized groups, inclusive of your peers up to the most senior leaders of our organization
- You can build an environment for your team where everyone recognizes that we win TOGETHER as part of the broader Service and Parts Town teams
- You have fantastic communication skills & you’re proficient in English (verbal and written)
About Your Future Team
Our Service and Distribution Segment runs hard, super-fast, and almost always with our hair on fire! We work hard to deliver on our lofty goals and we expect everyone on our team to give their best efforts...we are not fans of “taking plays off” in the course of the day. Rest assured, we like to have fun along the way – fun is imperative - and we have our fair share. Buckle up, teammate – you are in for the ride of your life!
We welcome diversity and are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
