Job Description:
Freshworks is seeking a Sr. Manager, Community Engagement to spearhead our efforts in nurturing and expanding our customer community. Reporting to the VP of Customer Engagement, you will play a critical role in defining and executing our overall community engagement strategy, ensuring that Freshworks customers feel connected, supported, and empowered throughout their journey with us. This role requires a seasoned leader with extensive experience in building and fostering communities, preferably in the B2B or B2C tech industry, who is passionate about delivering exceptional customer experiences and driving long-term customer loyalty.
Responsibilities:
Bachelor's degree in Business Administration, Marketing, Communication, or related field; Master's degree preferred.
10+ years of experience in community management, customer engagement, or related roles in the B2B or B2C tech industry.
Proven track record of building and nurturing vibrant customer communities and driving engagement and advocacy.
Strong analytical skills with the ability to derive actionable insights from community data and feedback.
Excellent communication, presentation, and interpersonal skills.
Experience in leading cross-functional teams and driving alignment towards common goals.
Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity.
Comfortable with a dual-site working model between the U.S. and India, with the ability to travel as needed.
If you are passionate about building and fostering vibrant customer communities and driving long-term customer loyalty through community engagement strategies, we'd love to hear from you.
Join our team and be a catalyst for our continued success in shaping the future of Freshworks.. Apply now to embark on an exciting journey with us!
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.