Since our launch in 2015, we’ve lent over £10bn to ambitious entrepreneurs up and down the UK. That’s led to the creation of over 40,000 new jobs and over 29,000 new homes – and we’re not about to stop there. We’re dedicated to helping trailblazing businesses thrive and our Consumer Deposits team is integral to our growth.
This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently. We don’t want another cog in the machine, we’re looking for self-starters and bold thinkers who want to pave their own career paths and are passionate about supporting the UK’s best and brightest businesspeople.
In a nutshell, the mission of a Senior Manager, Consumer Deposits .The successful candidate will be working with teams across geographies, driving the engagement strategy to deliver customer delight across the Bank’s depositor base. Having strong analytical abilities, deep understanding & relationships in the UK savings market and a relentless focus on solving problems for our customers are key requirements for this role. You’ll engage extensively with multiple stakeholders across the bank to help achieve key metrics on customer engagement, retention and increase share of wallet.
Are you ready to step up to the challenge?
Responsibilities:
- Drive the Bank’s engagement strategy with savings customers: the growth of the Bank’s deposits base, including collaborating with senior stakeholders to develop, track, and analyse performance
- Defining, owning and delivery of marketing strategy to customers, including building an annual communication plan, reporting on results, and identifying learnings and improvements for future activity
- Champion voice of the customer - collecting customer feedback via surveys, focus groups and third-party channels, ongoing reviews, delivery of enhancements to current approach and monthly reporting to the business.
- Maximise customers feedback to drive multiple metrics such as NPS, customer satisfaction, Trustpilot, app stores, etc and use insights to continuously improve the value proposition
- Ownership and delivery of changes to marketing and service communications across multiple channels (website, emails, app, etc.)
- Developing and enhancing new and existing products and services to meet target customer needs, including an in-depth quantitative assessment of various opportunities, playing an active role in the design and delivery of new initiatives
- Structure deposit-related presentation materials for senior stakeholder committees
- Building strong relationships with Operations, Marketing, and Compliance teams to ensure new and existing products, communications and other activities remain relevant for new and existing customers
- Build and enhance the Bank’s relationship with existing and future partnerships.
Requirements:
- Strong understanding of UK savings market and proven experience in a customer experience role
- Relationship management skills along string existing relationships in the UK savings industry
- Excellent analytical skills to create and analyse customer data
- Proficiency in working through different tech and communication platforms
- High attention to detail ability to execute in a structured manner
- Strong action bias
- Commitment for regulatory and compliance frameworks
- Excellent written and verbal communication skills
- Organisational and stakeholder management skills to be able to deal with multiple priorities and various stakeholders
- Ability to influence key stakeholders in a matrixed organisation
Benefits & Perks:
- Equity. We want people to have a stake in the business so that all our interests are aligned.
- 25 days holiday
- Personalized benefits – opt-in to what matters to you
- Subsidised Private Medical Insurance with Bupa
- Enhanced maternity and paternity leave
- Wellbeing and social events
- In-house Barista Bar in London office
- Support causes that matter to you – Volunteering time off
- Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
