Senior Manager Clinical Services - Regulatory

We’re super into the work we do and the community we’ve built and think you might be, too. 

Q-Centrix is the largest exclusive provider of clinical data management solutions to acute care hospitals. A market disruptor and innovator, Q-Centrix believes that there is nothing more valuable than clinical data as it is critical in delivering safe, consistent, quality healthcare for all. Bringing together deep expertise across providers, clinical knowledge, data and software, Q-Centrix provides an integrated approach that can redefine and streamline the data management and real-world application process for the healthcare industry, thereby enabling increased efficiency and exciting new solution opportunities. 

Providing the industry’s first Enterprise Clinical Data Management (eCDM™) platform, Q-Centrix utilizes its market-leading software, the largest and broadest team of clinical data experts, a modern-stack software and reporting data structure, and best practices from its 1,200+ hospital partners to securely extract, curate, structure, and enhance clinical data at the highest quality level. The resulting high quality structured clinical data is then utilized to support reporting demands, drive improved care delivery, meet financial and operational needs, enable population health workflows and power broad research use cases. Its solutions cover a breadth of clinical segments, including cardiovascular, oncology, infection prevention, trauma and real-world data applications. Q-Centrix’s platform enables its partners to access valuable clinical information that may otherwise be trapped across multiple workflow systems and clinical information platforms. Q-Centrix is positioned for continued growth as they integrate new capabilities and business lines. 

Job Summary:

We’re looking for a Senior Manager of Registry to focus on managing the delivery of our healthcare data management services. The Senior Manager of Registry will join a collaborative, 20-person Clinical Services leadership team and 900+ person data abstraction team in one of our corporate offices or remotely!

Reporting to our Senior Director, Clinical Services, the Senior Manager, Clinical Services, leads a team of talented Registry professionals in the pursuit of improved patient care. In this capacity, you will manage and direct activities of the Regulatory Registry Operations team, manage assigned Regulatory Registry Operations Services partners, ensuring efficient operations and consulting on data utilization and CoC standards.

Essential Functions:

• Manage a team of Clinical Service Managers, Clinical Leads, and support specialists assessing performance through operational metrics and behavioral insights, evaluating productivity, quality, efficiency, ensuring balanced workloads, and adherence to policies, particularly regarding PHI/PII while fostering a culture of continuous improvement.
• Complete performance enablement processes, including goal setting and conducting performance appraisals, and providing ongoing feedback for assigned team members. Partner with the People Team to identify and address performance concerns effectively.
• Increase team member engagement and retention through on-going coaching and feedback, ensuring each team member has professional development opportunities and is recognized for their accomplishments.
• Foster an inclusive work environment, ensuring team members are valued for diversity of thought/bringing new ideas and encouraging collaboration.
• Collaborate with the recruitment team to bring in new team members including during the interview and the on-boarding process.
• Lead and manage a business portfolio with responsibility for partner satisfaction, service delivery, financial results and team engagement.
• Provide operational analysis to senior leadership on book of business operations, client satisfaction, staff performance, client issues, etc.
• Manage assigned Regulatory Registry Operations Services clients; determining appropriate resource allocation, driving efficient registry operations, ensuring partner deliverables are met with a high degree of satisfaction.
• Assist with responses to partner inquiries, issues, and/or problems in a professional manner and provide an effective customer service resolution.
• Collaborate with Business Development and Project management on all new projects.
• Collaborate with IT, Project Management and Business and Product Development on core tech items.
• As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities—these may evolve right along with us! 

Required Abilities, Education, and Skills:

• Bachelor’s degree in operations management, business or a related healthcare field
• 5+ years of experience in Registry Management, with at least three years’ experience leading teams of 30+
• 1+ years of experience managing a business portfolio with responsibility for partner satisfaction, service delivery, financial results and team engagement
• Have experience delivering against financial goals through driving operational efficiency and cost optimization
• Are a critical thinker that enjoys problem solving and developing solutions to address operational challenges
• Deeply enjoy leading and developing a highly engaged team and have a proven track record doing so
• Have strong analytical capabilities and experience leveraging data to drive continuous improvement
• Are an excellent verbal, written, and interpersonal communicator
• Are a collaborative team player who can quickly establish and maintain positive relationships and build credibility as a valued business partner
• Eagerness to maintain high levels of client satisfaction through management of staffing, workflow process and quality
• Ability to measure, monitor and prioritize multiple projects at once

Supervisory Responsibilities: Leading a team of 30+

Work environment/Physical Demands: Continuous sitting and fine manipulation. 

Travel Requirements: None

Work Authorization: Legally able to work in the United States without sponsorship 

Total Rewards:

At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we aim to attract, engage, and retain a talented team by offering a compelling, equitable rewards package. This includes an inclusive culture, a flexible work environment, learning and development opportunities, and robust benefits that support both health and financial wellness. In addition, our supportive community fosters collaboration, learning, growth, and enjoyment, making Q-Centrix a place where meaningful work and a positive work experience go hand in hand. It’s no wonder we’ve earned the Great Place to Work distinction multiple years in a row! The target salary range for this role is $90,000.00 to $100,000.00 per year plus an annual bonus targeted at 10% of the individual's annual salary. An individual’s salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. The annual bonus payout may be higher or lower than target, dependent on individual and company performance and is considered variable pay.

In addition to our inclusive and innovative working environment and comprehensive compensation package, team members enjoy:

• Remote/hybrid flexibility (depending on location) and a generous time off program with additional paid time for volunteering.
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match.
• Opportunities for professional development.