Senior Manager, Clinical Compliance

Position Description

As a Senior Manager of Clinical Compliance, you will be a national leader in achieving and maintaining licensing and accrediting. This position requires up to 50% travel, strong organizational skills, ability to work from a home office or clinic office location, and demonstrated ability with Excel, Word, and PowerPoint.

Responsibilities:

• Serve as a subject matter expert on licensing and accreditation needed to deliver and expand Eleanor Health’s clinical care delivery into new and established markets
• Build and maintain relationship with external entities, partners, auditors, surveyors, and payers 
• Serve as a collaborative partner with internal department leaders 
• Directly supervise and support the Clinical Compliance team of Analysts and Coordinators
  • Responsible for maintenance of job descriptions, scorecards, performance reviews, PTO, etc 
• Manage acquisition and maintenance of all clinic or state licenses, accreditations and certifications of the national organization, state entities, and individual clinics. 

• Manage audits and surveys associated with facility licensure and accreditation
• Oversee training and application of licensing expectations and accreditation standards
• Manage external portals and internal sources of truth

• Using your healthcare compliance expertise, lead the organization in it’s awareness and understanding of federal guidelines, state regulations, and certification standards 
• Work alongside functional and market leaders to equip teams with actionable and accurate clinical compliance expectations
• Oversee the accuracy and effectiveness of organizational policies and procedures
• Partner with Sr. Director of CQCM to inform Clinical Compliance strategy and KPIs and strategy 
• Proactively assess and report resource barriers and/or support needed to meet internal and external timelines 
• Provide data-driven feedback on Eleanor’s performance 
• Analysis of staffing, vendors, options, implementation plans, and expectations 
• Oversee response all reported incidents and grievances 
• Oversee and lead the Medical Records function of Eleanor Health 
• Other responsibilities and tasks as needed and assigned 

Qualifications:

• At least five years of experience in healthcare compliance and management
• Have experience with CARF accreditation
• Have expertise in navigating multi-state licensure landscapes, at least 10+ states
• Have experience with policy and procedure management tools and technology solutions. 
• You are passionate about empowering others to understand and build compliant workflows and systems
• Experience with Monday.com project management board.
• Have experience serving on interdisciplinary teams and enjoy working in a collaborative environment
• Enjoy finding opportunities to improve, developing solutions, and communicating those opportunities to peers & leaders in an actionable and collaborative way
• Enjoy meeting new people and establishing mutually beneficial working relationships
• Technically savvy and ability to use G-Suite effectively
• Capability to work remotely from either a home office or a clinic office

Valued Characteristics and Skills:

• Strong interpersonal skills
• Effective communication & high responsiveness 
• Meticulous attention to detail while keeping macro-level view 
• Excellent organizational skills
• Clear writer of standardized operational policies and procedures 
• Flexible and adaptable to rapid change & quick deadlines
• Possessing innovative and critical thinking skills
• Demonstrating the ability to grasp new concepts rapidly

Compensation & Benefits:

The total target compensation range for this position is $95,000 - $110,000 base salary per year + bonus. The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.

Eleanor Health offers a generous benefits package to full-time employees, which includes:

• Vacation Time -  96 annual hours of vacation (accrued monthly, prorated for new hires) - unplug, relax, and recharge! 
• 9 observed company holidays + 3 floating holidays - We encourage you to use the additional three floating holidays to accommodate personal beliefs/practices.
• Wellness Time - 96 annual hours, granted on day 1 (prorated for new employees) - In lieu of “Sick Time” which typically applies only when you are ill, we encourage you to proactively manage your overall wellbeing, both physical and mental, as well as the wellbeing of those who play important roles in your life.
• Eleanor-paid medical and dental insurance plans, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible.
• 401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.
• Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better.
• Long Term Disability - Picks up where Short Term Disability leaves off (employee paid).
• Life Insurance - Both Eleanor and employee-paid options are available.
• Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.
• Wellness Perks & Benefits - Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
  • Mindfulness App Reimbursement
  • EAP with eight face-to-face sessions
  • Virtual health and wellness visits covered by our medical plan.

About Eleanor Health

Our mission at Eleanor Health is to help anyone affected by addiction live an amazing life. We are passionate about transforming the quality, delivery, and accessibility of addiction treatment.

Eleanor Health is a best-in-class substance use disorder (SUD) care provider, utilizing Medication for Addiction Treatment, behavioral health therapy, and broader wellness and social support. Eleanor delivers accessible, evidence-based, and clinically excellent care supported by innovative technology, as a multi-site clinical provider. Eleanor offers community members a sustainable path to recovery, by addressing behavioral and social determinants of substance use, in tandem with medical needs.

Job Type: Full-time