Senior Manager, Client Experience

Senior Manager, Client Experience

Job Summary  

Weber Shandwick is looking for a Senior Manager, Client Experience, to join our Tech and Corporate practices on the West Coast. The ideal candidate has experience with and a passion for B2B comms, including B2B technology, with strong project and campaign management skills including experience managing workstreams and clients spanning offices and time zones. In addition, the candidate will bring earned media expertise to lead and support workstreams that lean heavily on proactive, creative storytelling. 

Responsibilities: 

• Serve as a primary day-to-day client contact, provide tactical counsel, manage workflows, lead projects, and anticipate needs of the client and team
• Serve as a key day-to-day player in the fast growing West Coast and North America technology practice in addition to contributing to the strength of the West Coast and North America Corporate practice.
• Lead client communications with supervision from manager and reliably represent agency to both internal and external stakeholders
• Generate story ideas and topic angles, draft media relations materials, and pitch media to land earned coverage
• Track status of account activities and take a lead role in proactively sharing updates with clients
• Assist in account budgeting recommendations and ongoing tracking
• Serve as a role model to team members and delegate tasks as appropriate while still remaining accountable for outcomes 

Basic Qualifications: 

• BA or BS in communications or related field 
• 6-7 years of related communications experience 
• Experience in the technology sector, ideally enterprise technology.
• Ability to think critically about account work, ask questions as needed and effectively solve problems
• Exceptional judgment when working with team members, client contacts and partners
• Be a strong hands-on, rubber-meets-road type that can organize projects and operate multi-faceted programs
• Excellent written and verbal communication skills with the ability to effectively communicate with clients and internal team members across multiple levels
• Strong time management skills and attention to detail
• Ability to adapt quickly to changes
• Demonstrates potential to lead multiple accounts and interact with senior level clients
• Desire and ability to work in a fast-paced, entrepreneurial environment; applicant must be a self-starter, with the ability to work independently and interdependently across a diverse organization
• Proficiency in Microsoft Office Suite, online services, and AP style writing is essential 

 Additional Qualifications:

• Strong oral and written communication skills
• Strong time management skills and attention to detail
• Familiarity with Cision and other PR tools
• Results-oriented 
• Team player
• Self-starter who accepts “ownership” of their own work but can also take direction

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

[California] Salary range: $89,000 - $105,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.