Senior Manager Analytics Governance and Infrastructure

Location: Hub based! Bristol, London or Glasgow

But you have the flexibility to work wherever suits you best

Team: Performance and Insight 

Salary banding: £60,630 - £85,000 

Experience: 1-3  years in similar role, with broad experience of team working and cross functional engagement

Working pattern: Full-Time

Reporting to: Steven Peel, Head of Performance and Insight

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Analytics, Excellence, Delivery

Top 3 qualities for this role: Visionary, Coaching, Strategist

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

• The Performance and Insight team exists to provide greater understanding of our operational performance, improve the accuracy and accessibility of data, and adapt quickly to our changing operational and technical environment. We handle complex and challenging issues and projects, embed a culture of continuous improvement, and enable the business’ strategic transformation.
• Through great Analytics Governance - we make it easier to find and understand our performance in data.  Through great analytics governance we ensure that our data is managed systematically so it can be used efficiently, securely, and is accessible to those who need it.
• Easier to understand performance data - we create simple to understand MI against a set of visual standards, we work with each part of our business to educate our teams on how to spend the least amount of time finding the data vs investing their time in making the right decisions based on what the data tells us
• Understanding the work - we have a complex business and we architect MI to bring to light how we perform end-to-end showing what are the key drivers of work and where bottlenecks exist in the system.
• Innovation and collaboration - as well as making sure we create the best MI today we are looking forward to tomorrow to look at new ways to automate our reporting and embed AI as a way to help our stakeholders identify where their focus should be

We’re hiring world class change leaders. Each role that we are hiring plays their own part in our mission; our role is to become the best in class energy provider, creating effortless customer experience built on trust and getting things right, first time. We do this through finding and working on the problems that matter most to our customers and employees. 

This role in a nutshell:

An exciting opportunity in this new role you’ll be leading a team to embed our data governance and standards - defining and rolling out standards covering the data we use, ensuring we access and use our data to drive insight and decision making though great governance and stewardship processes.  You’ll support understanding what data answers our questions and helping ensure great lineage, quality and ownership is in place. You'll own the key relationships with product engineers to ensure sources of data are created and managed and Data function to shape the overall data maturity framework. You’ll own the overall value creation process and agile ways of working for planning and prioritising our work. You will also own the blueprint for how we frame MI for each area of the business to create the simplest MI playbook for everyone so everyone knows what they are measuring, where to get it and how to interpret the information.

Extremely exciting opportunity to work across a major, progressive utilities business building up a network of allies to identify the gold standards in our data. A chance to take a proactive role on improving the ways we work with and ingest data within Operations. Within this role you will get to marry your skills in analytics and data management to drive solutions to our biggest data and insight gaps and problems, creating best in class service for our customers.

Your key outputs will be:

• Define and provide comprehensive standards and methodologies for creating and improving our analytics maturity
• Develop and implement best practices for bespoke insight and dashboard design.
• Ensure consistency and quality in data visualisation and reporting.
• Create, maintain, and own visualisation and design standards.
• Leverage industry best practices to enhance visual representation of data.
• Continuously improve visualisation techniques to meet evolving business needs.
• Set the standards for our System of MI approach
• Promote enterprise-wide data collaboration, engaging teams across Operations, CX, PX, and Commercial.
• Foster a culture of healthy dialogue, community building, and engagement.
• Drive initiatives to enhance data literacy and visualisation skills across the organisation
• Develop and maintain relationships with key third-party vendors and partners.
• Identify opportunities for improvement in visualisation standards through external collaborations.
• Facilitate upskilling of internal analysts by leveraging external expertise and resources.
• Apply experience in performance management to monitor and enhance team productivity and effectiveness.
• Implement tools and methodologies to track progress and measure success.
• Drive change initiatives aimed at optimising performance and achieving strategic goals.
• Establish and manage an operating rhythm for key incremental ceremonies such as PI Planning, Mid-Increment Reviews, and Value Stream Mapping.
• Ensure alignment and integration of these ceremonies with overall business objectives.
• Utilise performance management tools and methodologies to drive continuous improvement and change.
• Identify the most pressing data problems to focus on, and support data owners and producers to find the best ways to resolve these
• Working with teams to migrate data in to Dataform
• Working with the team to ensure GitHub and Dataform are used and governed with the right templates
• Supporting teams with Dataform set up on GCP and Github integration
• Define  methods of measuring the compliance of data with best practice
• Take an iterative approach to rolling out change; starting small, delivering quickly, evaluating the process, and finding ways to refine and improve.

You’ll be a successful Senior Manager Analytics Governance and Infrastructure at OVO if you…

• Are comfortable in the world of analytics maturity Whether it’s engaging with a team of analysts to drive analytics maturity or working with others across OVO to align data sets to answer single problems, you’ll be at the forefront for our team.

Passionate about data and getting things done right for our customers. Proactively searching and discovering new opportunities to improve the quality, observability and connectivity of our data, creatively thinking of ways to support our insight.Love driving an improvement through Excellence in data and analytics. Bringing the right skills together to establish best practices in data visualisation, tooling and overall architecture of our MI. Applying the appropriate tools and methods to reach the best outcome and deliver the highest value impact for our customers and business.Driving value by implementing our overall work governance. Implement tools and methodologies to track progress and measure success. Drive change initiatives aimed at optimising performance and achieving strategic goals. Establish and manage an operating rhythm for key incremental ceremonies such as PI Planning, Mid-Increment Reviews, and Value Stream Mapping.

You won’t like this role if you…

• Not previously worked in analytics or data infrastructure and standards
• Not comfortable with ambiguity and fast pace change
• Are not open to new ways of working, adapting and merging of multiple methodologies
• Are not constantly thinking about ways to improve or challenge the status quo
• Are not passionate about contributing to our fight towards zero carbon living
• Are not able to work in a cross-functional team to understand a problem and get consensus on what needs to be done

Elevator pitch

In the words of the team, you should leave your current role for this one because….

“If you always wanted to be in a role where you support the whole company to understand performance through reporting and insight whilst being able to explore your own curiosity to improve for customers - this is the place to come!”

Let’s talk about what’s in it for you

We’ll pay you between £  depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..