Senior Manager, AI Governance Program Management

JOB DESCRIPTION

AI Governance, part of the newly established AI & Data Innovation Department is unleashing new opportunities at Visa by developing and driving the business strategy for AI / Gen AI and data innovation. Driving the development of novel AI / GenAI / data science technologies and leading data product development to create value for clients and partners and driving innovative application of AI / data science to solve business problems among other Innovation activities. The AI Governance team is accountable for creating and owning Visa’s entire AI Governance policy and processes. The AI Governance team is a critical catalyst for data innovation, maximizing the impact from AI and Gen AI technologies and capabilities in a way that aligns with our Data and AI principles.

The AI & Data Innovation Department in turn rolls up to the broader Global Data Office (GDO) led by Visa’s Chief Data Officer. The Senior Manager, AI Governance Program Management will report into the Global Head of AI Governance and will be a key member of the AI Governance team. This role will own, operate, and update the Responsible AI Launchpad (RAIL) program that guides Visa’s responsible AI use and helps the business develop innovative AI while mitigating risk. This individual will also own the longer-term initiative to migrate current processes to a more robust technical platform.

• ESSENTIAL FUNCTIONS

  • Lead the definition, development, and ongoing management & evolution of the Responsible AI Launchpad (RAIL) program.

  • Be the RAIL subject matter expert. Evangelize the program, maintain documentation, and train the business to grow the community of responsible AI users at Visa.

  • Review incoming RAIL requests, collaborate with AI users, and cross functional subject matter experts to gather additional detail, when necessary, perform review versus existing AI Governance policies and rules, document and justify the assessment, and communicate the feedback back to the business in a concise and effective manner that will enable decision makers to make informed decisions on the appropriate risk response.

  • Use knowledge of Visa’s business strategy, AI Governance, Global Data Policy, and Global Privacy Program requirements to inform RAIL’s execution and risk rating processes.

  • Design, implement, and oversee suitable processes and system capabilities to maintain a comprehensive inventory of RAIL submissions and projects.

  • Turn data into action through the creation of management reports and related dashboards to assist with measuring RAIL’s impact, following up on projects that require deeper risk assessment, and the early identification of risks and trends.

  • Contribute to the development of enterprise-level technology solutions, leveraging automation, AI, and ML techniques.

  • For issues identified in the RAIL program, provide recommendations for enhancements and follow-up as necessary to ensure proper resolution.

  • Track and understand the fast-moving AI governance and program management landscape and propose changes to the RAIL program as well as overall AI Governance as needed.

  • Provide ad hoc support for other AI Governance workstreams as needed or special projects.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• 4+ years of work experience in high-profile/high-impact project or program management
• Excellent ability to use data analysis to identify trends, spot issues, and make recommendations
• Experience formulating technical requirements and working hand in hand with technology and engineering to build program management platforms and systems
• Experienced and comfortable presenting to more senior staff and making the case for new approaches or processes
• Strong written and verbal communication and presentation skills
• Advanced knowledge of Microsoft Suite of Office Tools
• Advanced knowledge of AI / Generative AI / Data Science
• Advanced program and project management skills with the use of project management software
• Curious and lifelong learner who keeps up to date on emerging trends and technology
• Successful track record of operating cross-functionally, ideally in a federated enterprise design
• Proven ability to work under deadlines and manage projects with evolving requirements
• Team player possessing a strong drive to add value to the business
• Education or work experience in governance, risk management, or data science
• Knowledge and understanding of risk management practice (e.g., experience in identifying, assessing, treating, and monitoring risks)
• Experience working to uplift and mature governance capabilities, policies definition, controls, and frameworks
• Audit and/or compliance experience, preferably with big 4 or other large financial institution, strategy consulting firm, or government agency
• Knowledge of industry frameworks and best practices
• Sector experience in payment processing/payment services, financial services (within a regulated environment), other regulated industries, or technology/financial technology

STRATEGIC AND FUNCTIONAL EXCELLENCE

Self-starter, detail, and process-oriented program manager

• Self-starter who can responsibly advance work and is comfortable making sound, well-informed judgement calls for progress, without needless delays.
• Experienced at building, running, and improving programs from early stages to maturity.
• High attention to detail and quality with a deep commitment to accountability.

Problem Solver

• Excellent problem-solving skills with track record in synthesizing complex information to produce impactful management information and support informed decision making on risk/reward and cost/benefit tradeoffs
• Has the mindset of always looking for improvements and better ways to run a program

Collaborator and stakeholder manager

• Ability to successfully lead complex programs and processes with multiple stakeholders in an unstructured and sometimes ambiguous environment.
• Translate risk and governance concepts and issues into language understandable by cross-functional stakeholders.
• Proven ability to influence and build credibility with business and technical leaders across a federated organization

Proactive and effective communicator

• Strong leadership and interpersonal skills to develop and sustain relationships across levels, role types, and geographies.
• Skilled at keeping complex issues clear, simple, and user friendly.
• Experienced at presenting information to senior levels, with the ability to influence and communicate effectively both virtually and in person.

AI / Data Science

• Broad technical knowledge and depth on AI / ML / Data Science to liaise with technical teams to execute on responsibilities listed above effectively.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 161,500.00 to 210,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.