Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
Veeva Link envisions building connected data applications to improve research and patient outcomes. Link Medical Insight is a product that captures, reveals, and disseminates medical insights across the enterprise, enabling medical teams to refine strategy based on scientific insights.
As the Senior Manager Agile Operations, you will be the go-to person for all questions about the data operations regarding Medical Insights. You will interface with product management, central data operations, software engineering, data science, data governance, and quality control teams.
To thrive in your role, you have an academic background or working experience in operations in a big tech company or a hyper-growth company. You work agile with a high degree of autonomy to drive customer success. Additionally, you are familiar with driving continuous improvements, process excellence, and motivating large teams to go above and beyond. You communicate effectively with stakeholders and can deliver high-quality results within a tough timeline. You are comfortable working remotely in an international environment.
We care about a great cultural fit. You should enjoy working at speed in multicultural teams. If you are excited about data, Life Sciences, and working for a fast-growing tech company, we are the optimal fit.
What You'll Do
- Build a dynamic, proactive, and high-performing team
- Optimization of processes and development of best practices
- Steering of meaningful KPIs to drive performance, such as efficiency and quality
- Ensure high data quality and drive quality improvement initiatives by, e.g. use of root cause analysis
- Develop and manage budget for projects and be accountable for delivering against business goals/objectives
- Cross-collaboration with other internal teams to ensure customer success
Requirements
- 5+ years of experience managing and developing large-scale teams
- Comfortable working in a dynamic environment with multiple stakeholders
- High degree of autonomy and agility and a proven track record of delivering customer success
- Experience in developing scalable processes and fostering best practices
- Experienced people manager with a proven track record of building dynamic and high-performing teams
Nice to Have
- Master’s degree, MBA, or PhD in Life Sciences
- Lean Six Sigma certification
- Exposure to software or life science industry
Perks & Benefits
- Opportunity to work in a diverse and international workspace
- Personal development budget
- A significant contribution to the pension fund
- Life insurance
- Fitness reimbursement
#RemoteUK
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
