Bustle Digital Group is seeking a full time Senior Manager to join our growing Client Experience team. This position is client facing and will be responsible for executing post-sale production for robust media & custom content campaigns for the East Coast region. This role is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met as well as acting as a customer advocate and liaising between teams.
Candidates must be able to work EST hours. Tri-State area is preferred, but this role could be remote for the right candidate.
Responsibilities
- Provide best in class service producing active programs independently, overseeing multiple elements and act as the primary contact for clients post-sale
- Oversee and collaborate with one to two Account Manager and / or Associate Manager team members to balance workload and responsibilities for programs
- Understand all sold campaign elements & strategy to deliver on client campaign objectives
- Responsible for creating and maintaining all program documentation during post-sale (including client kick-off call agendas, sold scope-of-work documents, and additional campaign trackers)
- Coordinate with third party vendors to design rich media ad units and assemble relevant decks such as screenshots when a campaign goes live
- Collaborate with the Ad Ops team to monitor creative implementation, tag delivery, QA-ing of media, execution and delivery, and ensuring KPIs are achieved and optimized from a media standpoint.
- Work closely with internal BDG Studio teams to execute a variety of custom content deliverables including custom articles, social media posts, Instagram stories, influencer activations, video and photo shoots.
- Use project management software (Monday.com) to manage branded content projects & deliverables - ensuring all deliverables stay on schedule
- Partner with Distribution Marketing team to execute content distribution plans and manage performance via key social platforms
- Partner with Reporting & Insights Team to analyze campaign performance metrics, provide real-time optimization recommendations, and create end-of-campaign recap decks
- Participate and play active role in end of campaign debrief process, sharing learnings and best practices across internal teams
Requirements
- BA or equivalent
- Must work EST hours
- 5-7 years Advertising or Publisher company experience
- Strong track record in client service
- Preferred: Experience in management
- Branded content (video, articles, social, influencer, events) and media execution experience essential
- Strong attention to detail
- Highly organized and the ability to multi-task
- Ability to lead junior team members
- Preferred: Proficiency with Keynote, Excel, Google, Monday.com
Disclaimer: It’s come to our attention that scammers are pretending to recruit and hire on behalf of Bustle Digital Group (BDG). Note: Any legitimate BDG job offers or correspondence would come directly from an official bustle.com or bdg.com email address.
BDG is aware of individuals attempting to perpetrate scams by falsely representing themselves as BDG recruiters. In some instances, the person may ask candidates to pay a fee to submit an application, pay for equipment, or share bank account information in order to receive a gift. BDG will never ask for financial information of any kind or for any payment during the job application process. BDG will never ask for personal information during the interview process such as passport number, bank account number, social security number. BDG will never ask you to receive and ship packages or goods during our interview process. Our recruitment process takes place by phone, via zoom, or in person.
We urge everyone to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to [email protected] and we will let you know if it’s legitimate or not.
