Senior Machine Learning Engineer (LLM/NLP)

About Employment Hero

Employment Hero is the world’s first Employment Operating System, the next generation of employment software. EmploymentOS encompasses HR, payroll, hiring, employee engagement and employee benefits - a single platform designed to service all employment management needs.

Since our inception in 2014, we’ve scaled to a $2 Billion valuation, servicing over 300,000 customers and more than 2 million active users. But our growth doesn’t stop here! We release up to 1,000 new features and upgrades every year, endlessly motivated by our Mission to make employment easier and more valuable for everyone. 

About our position of Senior Machine Learning Engineer

You will have expert-level understanding of Large Language Models (LLM) and stay up to date with the latest developments in this space to build scalable, robust, and high-performance AI systems. Your deep technical expertise and business acumen will be crucial in identifying opportunities for AI integration and leading implementation projects that drive business growth. You will play a pivotal role in advancing our AI efforts, by:

• Design and build working prototype/s for machine learning and AI applications.
• Architect and implement scalable AI systems and pipelines, ensuring seamless integration with existing infrastructure.
• Design an evaluation framework to track the system performance online and offline.
• Understand business needs and identify opportunities where AI can drive significant value, creating actionable strategies and roadmaps for AI implementation.
• Develop compelling business cases, clearly define objectives, scope, and deliverables for AI projects.
• Work closely with cross-functional teams, including software engineers and product managers, to build AI solutions that solve customer problems.
• Provide technical guidance and mentorship to other ML engineers, fostering a culture of continuous learning and innovation.

Requirements

You’re the Hero we’re looking for if...

• 5+ years of experience in machine learning, with a strong focus on applied AI and large language models.
• Strong experience with programming languages, techniques, tools and frameworks aligned with machine learning; e.g. Python, LLM, OpenAI, LangChain, LlamaIndex, Vector DB, RAG, HuggingFace, NLP, Recommender System, Chatbot.
• Experience with Generative AI, Prompt Engineering and Large Language Models.
• Be at the cutting edge of AI research, continuously exploring new methodologies, tools, and techniques to enhance our AI capabilities.
• Experience using Agile methodologies and working with Product teams.
• Quality coding practices, including test-driven development, unit testing and secure coding awareness.
• You are passionate about learning and sharing your knowledge, and not afraid to challenge your peers, but also welcome being challenged.
• English language abilities, both written and verbal - you’ll be working with people across the world.

Benefits

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page

In short, you’ll love working with us if:

• Revolutionising employment gets your heart racing.
• You thrive on the flexibility (and responsibility) of a remote-first business.
• Our values align, and shape how you show up every day.
• You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.

But don’t just take it from us, hear from your local heroes: Thao Ta, Head of People and Culture & Hung Pham, Group Engineer Manager: Life at Employment Hero

Plus, you’ll get to enjoy a number of great perks, including: 

• A generous budget for your home office.
• Cutting-edge tools and technology.
• 20 days Annual Leave, plus VN Public Holidays.
• $500 USD for your professional development plan.
• $500 USD for English learning courses.
• Premium Healthcare Insurance Program for you and your loved ones, plus full gross salary paid social insurance.
• Sports club funded by Employment Hero.
• Monthly get-together event in the office for team bonding and VND 80,000 budget for lunch for day-in-office.
• Reward and recognition programs - because great work should be recognised and rewarded.
• Employee Share Option Program: be an owner of Employment Hero.
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in 2025.

Are we a match? 

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

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Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.