Senior Localization Program Manager

Location: London (Hybrid, 2 days per week in office)

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with unique insights into the world of hospitality. We champion restaurants, bars, wineries, and other venues worldwide, helping them attract guests, manage capacity, improve operations, and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands, including Swoodoo, checkfelix, momondo, Cheapflights, Mundi, and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment and get the benefits, flexibility, and support you need to succeed.

The Role: 

The Localization Team is a multicultural and complementary team of Localization Program Managers passionate about delivering high-quality native experiences for users across the globe.

Localization Program Managers at OpenTable own localization project management, delivery, workflow, and quality optimization for a specific business area, working closely with cross-functional teams. They ensure that localization efforts align with company priorities, improve localization efficiency, and optimize cost-quality balance.

You will drive strategy, implement scalable solutions, and lead cross-functional collaboration for localization processes across multiple content streams, ensuring global scalability.

An analytical mind, effective communication, outstanding project management, and problem-solving skills, along with an in-depth understanding of localization and internationalization, are needed for this role!

In this role, you will:

• Define localization strategy and align it with business objectives.
• Lead large-scale cross-functional localization initiatives across multiple content streams.
• Develop and implement automation and solutions for localization scalability.
• Serve as a key advisor to internal teams, providing expertise on localization challenges and opportunities.
• Partner with engineering, product, and marketing teams to integrate localization into business planning.
• Drive process efficiency and operational perfection to optimize quality, speed, and cost.
• Establish localization success metrics and use data-driven insights to guide decision-making.
• Be a phenomenal partner with localization vendors and negotiate contracts for efficient results.
• Influence leadership on localization investment and expansion opportunities.
• Advocate for standard methodologies in internationalization and localization across teams.

Please apply if:

• Minimum 7 years of localization program management experience, with leadership exposure.
• Expertise in driving strategy and cross-functional initiatives.
• Experience in handling localization vendors, budgets, and negotiations.
• Proficiency in data analysis and defining success metrics.
• Deep knowledge of localization tools, AI, and automation for scalability.
• Validated ability to influence collaborators and senior leadership.
• Strong project management and execution skills.
• Experience in LQA, Machine Translation, and post-editing workflows (preferred).
• Experience with TMS such as Smartling, Phrase etc.
• Background in international product expansion.
• Multi-lingual experience

Preferred Skills:

• Experience with Localization Quality Assurance (LQA).
• Knowledge of Machine Translation
• Familiarity with JIRA or similar project management tools.

Benefits 

• You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work
• Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking.com business discounts

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodations.