Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
Our Legal Mission: We support the dynamic nature of Vonage’s business across the full spectrum of our global operations. We provide, manage and coordinate business-focused, high-quality legal counsel and services. Our aim is to minimize legal risks and costs, reduce litigation exposure and ensure compliance with all local laws both in the US and internationally. Our legal team is a business partner, contributing to strategy development, operational planning, people management, financial management and the full range of internal and external alliances and interactions.
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Why this role matters:
As Vonage grows its business across its core product offerings, we need to ensure that our privacy requirements are up to scale with our ambitions. This role will minimize privacy risks across our business by ensuring that the controls are implemented across our products, by providing world class strategic, operational, policy and other privacy support; and by identifying privacy related strategic opportunities in support of our business objectives.
What you will do:
- Draft, review, negotiate, and support escalations of privacy-related contracts for customers, partners, and vendors.
- Analyze products and cross-functional business practices to assess privacy risk, conduct privacy impact assessments, and recommend remediations and practical guidelines to implement privacy requirements in technologies, products, and business practices.
- Create and implement privacy program initiatives, privacy requirements, and policies across Vonage.
- Monitor and analyze developments in global privacy laws, frameworks, and guidance and develop and implement requirements in products and business practices.
- Provide guidance and requirements to establish effective program management across key privacy workstreams (including data subject requests, training and awareness, privacy by design, notices and policies, privacy assessments and remediations, incident management, records of processing activities, and data management and governance).
- Engage cross-functionally (with product and engineering teams, marketing, finance, human resources, sales and customer support, and others) to implement privacy program objectives, assess practices and respond to privacy inquiries, and create business-enabling resources.
What you will bring:
Required
- 5+ years of experience working in privacy, with 2 years’ in-house experience required.
- Expert legal or regulatory skills in privacy and data protection in at least the UK and EU, and excellent understanding of global privacy landscape in technology and online businesses.
- Demonstrated ability to identify and solve problems in a complex technology and business environment by creating simple, repeatable and actionable solutions and policy positions.
Desirable
- Excellent communication, presentation, public speaking and people skills.
- Comfortable with ambiguity. Persistence to drive change over time.
- Technical skills sufficient to engage with technical teams and provide practical privacy implementation guidance.
- Results oriented, proactive, responsible, pragmatic and ethical person with a passion for privacy and interest in technologies.
- Experience with telecommunications industry and laws a plus.
- IAPP CIPP/E certified at a minimum, with other privacy certifications as a plus.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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