We are looking for Operations Specialist Lead to maintain our fleet of shared electric vehicles. As an Operations Specialist Lead at Lime, you will wear multiple helmets to support our daily operations. This role is ideal for mechanically-inclined operations professionals that want to broaden and build their career experiences in a highly flexible position.
This is an onsite position within our Rome warehouse. The individual hired into this role must live within a commutable distance from the warehouse.
What you'll do:
- Hire, lead, and train a team of Operations Specialists Senior Operations Specialists, and Operations Leads while assigning daily tasks as needed and ensuring workflow is efficient and thorough
- Train and onboard new Operations Specialist and Senior Operations Specialist while maintaining a team oriented environment and integrating new members to the team
- Evaluate performance of your team and give performance feedback
- Safely operate a van for approximately 8 hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market
- Review and address incoming city requests regarding Lime vehicles as outlined by Lime established service level agreements
- Maintain communication with the OS team including peers, shift lead, and manager
- Review and report any vehicle repair and maintenance needs
- Monitor Lime events to ensure cleanliness and safe usage of our vehicles
- Safely operate a pallet jack and/or push cart on a frequent basis
- Support battery management operations when applicable
- In collaboration with our Safety team, ensure occupational safety compliance within the warehouse(s) that you lead
- Additional job related tasks as assigned
About you:
- Must be at least 18 years of age and have a valid driver license with a good driving record
- 2 year of experience as an Operations Specialist/Senior Operations Specialist at Lime or delivery driver or similar external experience; plus 1 year of people leadership experience with the ability to hire, train, and mentor a team required
- Ability to operate a mobile device including having knowledge of in app-based workflows. iOS experience preferred
- Ability to work various shifts including evenings and weekends
- Ability to safely operate a pallet jack and/or push card on a frequent basis
- Ability to read and follow instructions written in local language
- Good knowledge of the local geography preferred
- Experienced driving large vans preferred
- Ability to inspire others around you; positive attitude and a collaborative spirit
- Willingness to learn, a great attitude and ability to work well with others - teamwork is key to success!
- Some understanding of workforce management to help staff the team appropriately and ensure each shift has the correct number of employees; and knowledge of google sheet
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