Senior / Lead Business Analyst (R&D, WorkWave)

WorkWave is a field service management software that provides SaaS solutions for businesses in the service industry (HVAC, Plumbing & Electrical, Cleaning, Lawn & Landscape, Home Delivery, Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easy-to-use platform.

WorkWave Team is looking for an innovative Business Systems Analyst who wants to be part of a team of creative and talented individuals.  Our teams are a mix of technologists, product managers, development engineers, and UI/UX designers, all working together to deliver our vision.  You will be a part of our WorkWave team, helping to develop & support the WorkWave products

Responsibilities:

• Acquire a deep understanding of the assigned Product
• Attend engineering/product standup meetings
• Actively groom newly reported stories:
  ○ Validate the stories as a defect, research, feature request, or working as designed
  ○ Clarify details and/or document acceptance criteria on stories
  ○ Set metadata for tracking and categorization as appropriate per story
• Assist the Sri Lanka team with understanding the defects
• Consult with the NJ Product team on items that need clarification
• Assist with slotting stories based on prioritization logic weekly per sprint
• Assist with documenting requirements and acceptance criteria for technical debt stories

• 4+ years’ hands-on experience in working in a Field service management-related industry or similar along with thorough knowledge of working with different Business Applications.
• An academic background with a Bachelor’s degree or equivalent in Human Resources, Business or Information Technology.
• Proven ability to lead and influence teams, colleagues, customers and partners.
• Strong problem-solving ability, analytical skills and strategic thinking.
• The ability to efficiently engage with requirement owners and other stakeholders while contributing to activities related to product/solution management.
• Excellent communication and presentation skills
• Ability to work independently and within a team setting.
• Fluent in English

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.