Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.
We are seeking a proactive and customer-focused Senior IT System Engineer to join our multicultural IT team at Wrike. The successful candidate will play a crucial role as a support engineer, ensuring timely and effective resolution of technical issues for our employees. In addition to providing troubleshooting assistance, this role will involve onboarding/offboarding users, managing hardware inventory, cooperating with local HR and Workplace Ops teams, and providing AV support for possible remote events. You will also be responsible for IT tech scopes such as internal tools and automation, driving security improvements and leading IT cross-team projects. This is a remote US position for candidates based in Dallas and who are ready to travel for business needs across the US locations, mostly to the Bay Area.
More about you and your team
Our IT team is located in San Diego, Nicosia, Prague and Bangalore. We are responsible for end-user support as well as maintaining our SaaS infrastructure by participating in projects related to optimisation, automation and general improvements.
- Act as the primary point of contact for US employees' requests, providing technical support and problem resolution using internal tools. Troubleshoot and isolate technical issues to identify root cause and provide optimal solutions
- Manage Mobile Device Management platforms, including Jamf for Macs and MEM for Windows devices, to ensure proper enrollment, compliance with security policies, and adherence to procedures. Cooperate with the IT Operations team to identify and resolve issues related to MDMs, ensuring seamless device management across all platforms
- Assist with onboarding and offboarding processes, including provisioning hardware for new employees and ensuring timely return of hardware from departing employees
- Collaborate with vendors to coordinate hardware procurement and maintenance, as well as monitor stock levels to ensure adequate inventory
- Support occasional events by ensuring proper functioning of AV equipment and coordinating with vendors for additional assistance if needed
Key technology and tools include
- Okta and hundreds of SaaS applications and integrations
- Geo-redistributed AD and LDAP
- MS AD Certification Services
- Google Workspace, Slack, Zoom, Microsoft stack
- Jamf, Intune, and Google Workspace Endpoint Management
- Zabbix, Graylog, Rapid7 and Pager Duty
- Cloud infrastructure in GCP covered by Terraform
- On-prem infrastructure based on Proxmox hypervisors and Cisco networks
- Google Cloud Functions, Gitlab CI, AWX, and Ansible
You will achieve your best if you have
- Bachelor’s Degree in computer science or a directly related field with 3-5 years of experience
- Knowledge of MDMs, Okta, Google Workspace and Microsoft stack
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
- Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical users
- Ability to work effectively in a team environment, demonstrating collaboration and a willingness to assist colleagues.
- Hands on experience with server and network hardware and infrastructure
You will stand out with:
- Understanding of information security principles and the ability to apply them
- Sufficient scripting skills in Python/Bash/PowerShell or other scripting languages
- Experience with working on enterprise-grade infrastructure and SaaS solutions
- Enthusiasm and ownership of operations and project-related work
Perks of working at Wrike
When you join our team, you join over 1,000 Wrikers all on a journey to do the best work of their lives. The 20,000+ businesses worldwide who chose us as their collaborative work management platform know we lead by example.
- Medical, Dental, and Employer-Paid Vision Insurance
- Life Insurance, Employer- Paid ST and LT Disability
- 401K with employer match, FSA/HSA Benefits, and Legal Plan
- Employee Assistance Program (EAP)
- 11 Paid Holidays,
- 1 Floating Holiday,
- 20 Days of PTO
- 16 Hours of Volunteer Paid Time Off
- Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents
Get connected with one of our many WERC groups! (Wrike Employee Resource Community)
Your recruitment buddy will be Pavel Kucera, Technical Recruiter.
#LI-PK1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
