OPPORTUNITY OVERVIEW
ZeroFox seeks a Sr. IT Specialist to support a growing multinational cybersecurity company. The successful candidate will work with the corporate IT team to execute upon daily initiatives and long-term IT goals.
Role and responsibilities
- Prepare, assemble and ship hardware. Answer client phone calls, e-mails, and service tickets timely and efficiently.
- Document all client correspondence in the ticketing system.
- Resolve any customer issues through research and collaboration among departments. Keep up-to-date on the latest software and hardware releases.
- Work with users and other IT staff to determine and develop specific information systems requirements and processes. Determine the impact on existing systems.
- Identify, research, and seek resolution to a variety of complex end user technical problems. Respond to technical support requests via walk in, email, and telephone.
- Develop documentation / instructions of standard operating procedures.
- Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs. Perform installation, setup, configuration, and troubleshooting for computers, handheld devices and peripherals.
- Serve as local purchasing agent, including the identification, acquisition, and instillation of user desired hardware and software. Maintain a catalog of user licenses and hardware.
- Perform other duties as assigned.
Required qualifications and skills
- IT Support Service experience or similar experience, typically obtained in 3+ years.
- Experience working with various types of hardware and software, including Apple laptops typically obtained in 1+ years.
- Solid problem-solving abilities.
- Strong interpersonal and communication (written and verbal) skills. Ability to communicate complex technical concepts across all organizational levels. Teamwork skills as well as independent focus. Ability to multitask.
- Written and spoken fluency in the English language.
- Ability to work occasional evenings and weekends.
Desired qualifications and skills
- Bachelors in computer science, information technology, or a related field of study.
Benefits
- Competitive compensation
- Community-driven culture with employee events
- Regular catered lunches for in-office work; snacks, drinks available daily
- Generous time off
- Comprehensive health benefits & 401(k) plan
- Fun, modern workspace
- Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
Interested?
- Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
- Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!
Other Information
- This role is based out of our office in Baltimore, MD (hybrid)
- This role requires occasional work on nights and weekends as needed.
