Kepak is a family-owned, future-facing food company with a rich heritage of more than 50 years of meat craft. From the establishment of a family owned butcher shop in Dublin in 1966, Kepak has grown significantly and today the group has a turnover of €1.6bn and employs more than 5,000 people across 12 manufacturing sites in Ireland and the UK.
We have a portfolio of market leading brands including Rustlers, Big Al’s, John Stone, and Celtic Beef. At Kepak, our ambition to grow as a business is equalled only by our ambition to grow the careers and personal satisfaction of our people.
We are seeking a skilled and motivated IT Support & Infrastructure professional to join our team at Kepak Clonee. The ideal candidate will possess a strong technical background, including SQL skills, strong networking, VMWare/Veeam and have experience in providing IT support in a manufacturing or similar environment.
As a Senior IT Support & Infrastructure Technician, you will be responsible for ensuring the smooth operation of all IT systems and equipment within the factory.
Responsibilities:
- Provide technical support: Offer prompt and efficient troubleshooting, problem resolution, and technical assistance to all staff regarding IT systems, software, and hardware.
- Maintain and repair IT infrastructure: Install, configure, and maintain computer systems, servers, network equipment, and peripherals such as printers and scanners, switches, Access points etc
- User account management: Create and manage user accounts, permissions, and access rights for staff across various systems, ensuring security and compliance with company policies.
- IT inventory management: Maintain an accurate inventory of IT equipment, including tracking software licenses, conducting regular audits, and coordinating with vendors for repairs and replacements.
- Network administration: Technical lead in managing Kirkham’s local area network (LAN), ensuring proper connectivity, security, and performance – including VLAN’s, Aruba Central, Meraki WiFi setups. Sophos XG Firewall administration advantageous.
- Software support: Install, configure, and provide support for factory-specific software applications used across the production environment.
- Documentation and training: Develop and update technical documentation, guidelines, and standard operating procedures for IT systems and train staff on their usage.
Requirements
- Education and experience: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Proven experience working as an IT Support Technician in a manufacturing or industrial environment is highly desirable.
- VMWare/Hyper-V/Veeam: A good understanding of VMWare virtualisation and experience with Veeam backup and replication a must. Hyper-V advantageous.
- Technical skills: Proficient in troubleshooting and resolving hardware and software issues. Familiarity with Windows operating systems, networking concepts, and server administration.
Benefits
- Company Pension
- Further Education support - You’ll have clear pathways for advancement, supported by continuous professional development and a range of learning opportunities
- Employee Discount Platform - All Kepak employees are entitled to access to the WrkIt platform, which offers significant discounts and cashback with hundreds of brands.
- Paid Maternity Leave
- Refer a Friend Scheme - Earn up to Get up to €500 for successfully referring a friend or family member to Kepak Group.
- Bike to Work Scheme - Purchase a bike and safety equipment through a salary sacrifice scheme which reduces your taxable income – meaning you pay less tax!
- Long Service Awards - We recognise, acknowledge and award the dedication and valuable contribution of long serving employees
- GroceryAid Employee Assistance Program - help with a wide range of topics including mental health and wellbeing support, family and relationship advice, debt management, back to work support, and counselling for all Kepak colleagues and their families.
- Subsidised canteen
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