WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
We seek a highly motivated, technically talented individual with a proven flair for customer service to join our IT Team. The Information Technology team supports tools and services for the corporate employee base. As an IT Operations Engineer, you will be responsible for super-serving our customers, promoting and maintaining IT Service availability, and participating in projects geared toward service improvements.
You will support our local teams in-office as well as teams located in the US and around the world. In-office support includes prioritizing support requests from users of existing IT services and configuring and maintaining packstations and associated peripherals, workstations, servers, and cloud environments. Meeting with technical and non-technical staff to resolve IT Service issues. Keeping a keen eye out for process improvements, maintaining and/or generating automation scripts, and modifying access groups, permissions, and security accesses. You will also have the ability to collaborate with our other members across the globe, including Japan, France, Germany, India, Australia, and Moldova.
In the role of Senior IT Operation Technician, you will report to the Director, IT.
We are considering applicants for the location(s) of Grimes, Iowa. Relocation is also available for this role.
You are driven, technically proficient, and love customer-facing interactions! You have a track record of handling multiple systems and effectively communicating with leadership and end users alike. You have the tenacity to keep systems functioning while building on your knowledge and improving the function and structure of the systems you support. Your work has a history of balancing priorities and enabling strategic decisions and scalability by leadership. If this sounds like you, we are looking to add you to our highly technical team!
Technology
People
Process
The Global Information Technology Team supports the tools and services the employee base utilizes daily. We are highly regarded, friendly, and skilled specialists who are driven to help others. And, of course, we love anime. If this sounds like a team you wish to join, please apply.
We are thrilled to be on this journey with you and look forward to witnessing your incredible accomplishments as you explore new horizons within Crunchyroll.
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
#LifeAtCrunchyroll #LI-onsite
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Service. We serve our community with humility, enabling joy and belonging for others.
Kaizen. We have a growth mindset committed to constant forward progress.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
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