This position will be hybrid but based out of our headquarters in Stamford, CT.

About Lockwood: Lockwood collaborates with clients in the pharmaceutical, biotech, and medical device industries to identify effective, holistic, science-based strategies to address their objectives through medical communications. Our clients count on us to challenge their assumptions and help them creatively navigate around obstacles. From strategy through execution, we focus on accuracy, transparency, and scientific value to create programs that are evidence-based, clinically relevant, and contribute to the development of our clients’ brands. Over a third of our staff hold advanced scientific or medical degrees, and most work from where they live. Because our flexible structure provides better work-life balance, we attract the best talent, facilitate their best work, and as a result, are more responsive to our clients, wherever and whenever they do business.

Summary: Responsible for our technology infrastructure and operations. This key position will be responsible for developing and executing our IT strategy while ensuring the support, security, and efficiency of our systems. Playing a crucial role in developing infrastructure plans, aligning technology solutions with business objectives, and maintaining the security and compliance of all services.

Responsibilities

• Provide leadership and oversight of IT systems, infrastructure, and security initiatives
• Manage and optimize our Microsoft 365 environment, including Entra, Intune, SharePoint, and Teams
• Develop and maintain IT security policies, procedures, and best practices to protect company assets and data
• Oversee infrastructure, networking, and endpoint device management
• Lead IT project planning and implementation while managing resources and budgets
• Collaborate with department heads to align IT initiatives with business objectives
• Lead incident management process during incidents to ensure that there is proper tracking and reporting
• Ensure business continuity through robust disaster recovery and backup solutions
• Actively manage support tickets and provide support as necessary.

Education: Bachelor’s degree in Computer Science, Information Technology, or related field required

Professional Skills and Requirements:

• 7+ years of IT experience with previous experience in a senior management role
• Deep expertise in Microsoft 365 administration, management, security and compliance
• Strong background in network architecture, security, and infrastructure management
• Proven experience managing enterprise-level server environments
• Demonstrated success in leading IT transformations and complex projects
• Knowledge of IT security frameworks, compliance requirements, and best practices
• Strong communication and leadership skills with ability to translate technical concepts for non-technical stakeholders
• Experience with cloud infrastructure (Azure, AWS)
• Knowledge of ITIL framework

This position can be performed remotely in all but the following locations: Colorado, New York City, San Francisco County, CA.