Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government’s initiative to modernize and maximize the value of public infrastructure and realty. IO has been recognized domestically and internationally for the way it does business and the success it has had with its major projects, real estate services, infrastructure lending, commercial projects, and development mandate. IO delivers some of the most complex, ambitious commercial and land development solutions for the Province and continues to evolve and expand its capabilities to maximize its public impact and deliver on its vision of Creating a Connected, Modern and Competitive Ontario.
Technology matters more than ever, and the Information Technology (IT) team is at the forefront of driving progress, change and innovation at IO, making it a stimulating and rewarding career choice. As a technology professional, you will have the opportunity to work on exciting technology and business projects, solve complex problems, and make a real impact on the way we operate and work. We are expanding our technology offerings and capabilities, moving to the cloud, improving our cyber security posture, enhancing our data capabilities, and evolving our support and operating model to ensure we meet the needs of a dynamic business. Here, you will be a part of a team that supports each other, partners and collaborates with multiple vendors and IO businesses, and provides a variety of opportunities to learn, grow, and make a meaningful impact on the province.
Reporting to the Manager, IT Applications The Sr IT Applications Specialist will manage, maintain and optimize the current IO application ecosystem. Working with integrated teams consisting of business partners, vendors and other IT stakeholders to address issues, implement solutions that support efficient application operations at IO and deliver analysis, reporting and operational dashboards for IT and business leaders
What You Will Do:
- Application Lifecycle Management: Managing and optimizing the current application ecosystem
- Oversees the operations and governance of all IO applications and ensures all applications (SaaS, COTS as well as custom developed) are operating effectively in alignment with organizational needs
- Ensures successful implementation of existing system enhancements, upgrades, updates, patches, and fixes to ensure optimal system performance, data integrity, and reliability. EG, Kahua
- Resolve issues and escalations related to systems.
- Collaborate with vendors/partners to deliver solutions as needed.
- Identify project risks and dependencies as it relates to the implementation of new system enhancements
- Ensures effective security, backups and disaster recovery plans are implemented and regularly tested and validated to ensure all application remain current and resilient to cyber-attacks or business disruption.
- Solution Development
- Develop and continually improve effective and trusted relationships with IT and business teams, supporting strategic objectives by analyzing requirements and presenting well-researched solution options.
- Lead projects, acting as a technical conduit between stakeholders and development teams, delivering products and projects that require experience with modern technology stack and frameworks.
- Build consensus amongst teams to validate that the technical solution being delivered meets both business and user needs, and support implementations.
- Vendor Management
- Collaborate with teams and vendors to implement changes, updates, and troubleshoot issues to find solutions.
- Manage external vendor and related contracts ensuring value for money for IO.
- Develop and oversee adherence to service level agreements and service support models.
- Manage and measure vendor performance and service level agreements.
- Perform audits to validate KPI and SLA reports. Lead determination of corrective action as required.
- Operationalize vendor agreements, defining and implementing a governance structure and processes.
- Manage and resolve escalations from the business and vendor.
- Analysis and Reporting
- Deliver reporting (e.g. dashboards) to business leaders on SLAs for the systems that support their business
- Design and implement application health dashboards, break fix metrics, trending reporting.
- Provide analysis on vendor performance management, application modernization options and value for money assessments.
- Identify and manage risks, mitigation and resolution within IO IT organization, IO business functional areas, external managed service providers and other third-party vendors.
- Project Implementation
- Works with Business Analysis team in identifying emerging technology trends, especially in Application Management, and ensures the company is leveraging them when appropriate to increase efficiency, reduce costs, and drive value.
- Evaluates installed software solutions and identifies areas to improve standards, simplify, enhance functionality and/or transition to solutions to improve supportability.
- Implements multiple high priority projects which support the transformation of the application ecosystem.
What We’re Looking For:
- Several years experience in application and vendor management
- Solid understanding of Kahua and construction project management software implementation
- Proficiency with MS Office applications, including Excel, PowerPoint, Access, Word, Outlook, Teams
- Excellent communication, analytical, presentation, and relationship building skills.
- Experience developing dashboards and reports for client and different leadership levels.
- Strong influencing and conflict resolution skills to resolve issues with internal and external stakeholders.
What's in it for you:
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
- A defined contribution pension plan, where IO contributes the equivalent of 5% of a full-time employee’s annual salary, with an option for IO to match an additional 5% contribution made by the employee. IO also offers a Group Retirement Savings Plan and Group Tax Free Savings Account, designed to help IO colleagues plan and save for their future.
- A comprehensive package that covers health, dental, vision, out-of-country care, paramedical services, and more.
- A pregnancy and parental leave program that offers expecting, eligible employees a top-up to 95% of their annual base salary for 31 weeks, and our parental leave program offers eligible employees a top-up to 95% of their annual base salary for 15 weeks.
- Access to our $1000 Healthcare Spending Account to top up expenses not covered in the benefits program and a Lifestyle Account that expands the eligibility of health and wellness options and can include coverage for gym memberships and fitness equipment, nutrition counselling or financial planning.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being. IO will also cover the costs associated with up to two membership and license fees per year for eligible colleagues if directly related to the employee’s role.
- Access to a suite of virtual healthcare options to support non-urgent medical needs
- A convenient, central location at 1 Dundas St West, easily accessible by public transit.
This posting will close on April 24th, 2024.
The salary range for this position is $95,000 to $142,500 with a corresponding job level of P5
Exact compensation may vary based on skills, knowledge and experience
Interviews will be conducted on a rolling basis until the position is filled.
At Infrastructure Ontario, we strive to create a culture that encourages a diverse equitable and inclusive environment that fosters belonging. We believe that experience comes in many forms and through learning from each others’ differences and perspectives gives us strength. We are committed to enhancing our culture and encourage applications from all walks of life. Let us know if you require any accommodations for the selection process, by contacting the Talent Acquisition Team.
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience will be taken into consideration as applicable to the posted position.
By submitting your application you are granting Infrastructure Ontario permission to process your personal data during the recruitment process and for keeping records of the process. Infrastructure Ontario may share your personal data internally to appropriate persons involved in the recruitment process and to third parties where there is an administrative or lawful basis for doing so. Provided that Infrastructure Ontario does not have any lawful reason to continue processing your personal data, you may make a formal request to rectify, erase or restrict (the processing of) your personal data.
